Training Coordinator

Our client is Australia’s largest provider of aesthetic and medical-grade technology. They deliver cutting-edge treatment technology, skincare, accessories, and business support to over 4,500 stockists across Australia, New Zealand, and beyond. They are now looking to hire a **Training Coordinator** that will be responsible for client training queries and providing support with the online learning platform. **Job Responsibilities:** **Training Coordination – General:** - Coordinate all aspects of inbound, outbound, and Zoom training sessions, ensuring smooth and effective delivery for Dermal Educators and clients. - Respond promptly to training inquiries and provide ongoing client support for the online learning platform, The Education HUB. - Assist clients with training queries, platform access, navigation, and troubleshooting on The Education HUB. - Monitor and manage training class numbers, liaise with the Education Manager, and communicate model requirements to clients. - Promote and administer the Travel Rebate program, ensuring all eligible clients are informed and supported throughout the process. - Maintain and update the Training Calendar with Dermal Educator schedules plotted three months in advance. - Communicate proactively with clients regarding training cancellations, rescheduling, and any changes to their training journey. - Issue Training Certificates and monitor Competency Checklists in a timely manner. - Maintain organized and accurate client communications and feedback records in Highrise. **Training Coordination – Booking & Travel Management:** - Schedule and manage Zoom training sessions, ensuring no scheduling conflicts across Education HUB accounts. - Assist clients with enrolling in inbound training sessions and manage workshop schedules accordingly. - Coordinate all travel logistics for Dermal Educators conducting outbound training, including booking flights, accommodation, and car hire through Flight Centre and other providers. - Prepare and distribute detailed travel itineraries to Dermal Educators and upload all relevant travel documentation to the Training Calendar. - Liaise with the Education Manager and Dermal Educators to ensure all travel arrangements are confirmed, cost-effective, and finalized at least one week prior to training. - Confirm outbound training sessions with clients via phone one week before the scheduled date. - Send Room Requirements to outbound clients, monitor responses, and upload premise photos to Highrise for approval. **Education HUB Management:** - Enroll clients in relevant Education HUB modules within 24 hours of request and send welcome and navigation support emails. - Troubleshoot platform issues and provide ongoing assistance to clients using The Education HUB. - Monitor student messages and relay inquiries to the appropriate department promptly. - Support the Global Education Innovator with Education HUB tasks as required. **Business Support:** - Deliver high standards of client support in line with the company's mission to "Make People Feel Wonderful." - Develop a thorough understanding of departmental practices to effectively filter calls and direct inquiries to the right teams. - Actively contribute to team meetings and help improve internal protocols and processes. **General Office Administration:** - Maintain accurate and up-to-date client records in Highrise following every client interaction. - Provide general product and service information to clients and redirect inquiries to the appropriate department. - Uphold and role model company values daily — Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial Mindset, and Fun. - Perform additional reasonable tasks as required to support the smooth operation of the business. - Previous experience in training coordination or a related field. - Strong understanding of online learning platforms and tools. - Proficiency in using Zoom and other virtual meeting platforms. - Experience in schedu…