Senior Technical Program Manager

Madhive is the leading independent and fully customizable operating system built to help local media professionals build profitable, differentiated, and efficient businesses. Madhive empowers sales teams to extend their reach into streaming and connects local advertisers with the communities they serve. Madhive’s platform provides the unique ability to reach local audiences at national scale, with premium supply partnerships and end-to-end tools for planning, targeting, and measuring full-funnel campaign outcomes. Powering campaigns for over 30,000 small and medium businesses per day, Madhive is driving the evolution of local media. TECHNICAL PROGRAM MANAGER (CLIENT SOLUTIONS) POSITION OVERVIEW The primary orchestrator and connective tissue between our large enterprise clients and our internal technical teams. You will manage the full lifecycle of engagement—from pre-sales feasibility and initial integration to ongoing product enhancements and stabilization. You are focused on the "how" and "when" of complex deliveries. While you do not necessarily architect the technical solutions, you possess a deep technical understanding that allows you to translate complex requirements into actionable business value. Your goal is to ensure cross-functional alignment between Product, Engineering/PSO, AdOps, Sales, and Client Success, ensuring enterprise customers experience a predictable, well-governed, and successful implementation process. This is a hybrid role, working 3 days a week at Madhive HQ in the Financial District of New York City with travel to other Madhive locations or clients approximately 25-50%. CORE RESPONSIBILITIES 1. SOLUTION FEASIBILITY & PROGRAM PLANNING - Pre-Sales Partnership: Lead pre-sale feasibility reviews to confirm customer requirements are understood, documented, and aligned with platform capabilities. - Requirements Discovery: Facilitate partner workflow discovery to capture technical and operational requirements (non-architectural). - Technical Planning: Collaborate with engineering teams to break down product requirements into actionable technical tasks, scope summaries, and resource allocations. - Voice of the Customer: Act as a client advocate to Product and Engineering, providing feedback on features, implementation tools, and DevOps improvements. 2. PROGRAM LEADERSHIP & GOVERNANCE - Orchestration: Own and drive the integrated cross-functional program plan for each enterprise delivery. - Governance: Run program reviews, weekly status meetings, risk escalations, and executive updates for both internal and external stakeholders. - Timeline Management: Define project goals, create timelines, and maintain a high-level delivery plan that meets client expectations. - Risk Mitigation: Proactively identify and manage dependencies and technical roadblocks that could derail the project. 3. CROSS-FUNCTIONAL COORDINATION - Connective Tissue: Serve as the bridge between Go-To-Market (GTM) teams and technical departments to ensure consistent visibility into decisions and changes. - PSO Collaboration: Partner with PSO Engineering on custom solutions, coordinating effort estimates, timelines, and dependency tracking. - Documentation: Produce and maintain all delivery artifacts, including requirements summaries, decision logs, and risk registers. 4. OPERATIONAL READINESS & LAUNCH ENABLEMENT - Readiness Coordination: Work with AdOps, QA, and Data teams to ensure the organization is ready to support the new enterprise workflow. - Launch Governance: Facilitate launch readiness reviews and manage post-launch stabilization and transition plans. - Standardization: Provide input for building structured, repeatable implementation processes to scale enterprise operations (the "Enterprise Delivery Playbook"). KEY OUTPUTS & SUCCESS METRICS - Outputs: Validated requirements summaries, integrated program plans, documented risk logs, and launch readiness certifications. - Metrics: On-time enterprise launches, reduction in rework/mis…