Logistics Coordinator - Inbound

Job title: Logistics Coordinator - Inbound ( Internal Only) Department: Logistics Terms of employment: Contract, Full-Time, Salary Reports to: Tsering Paldon, Logistics Lead Apply by: 12:00 PM EST on Friday, August 7, 2026 Location: Hybrid Etobicoke, ON Job Posting: Logistics Coordinator - Inbound Availability: Full-time with an ability to work mornings, afternoons, overnights, holidays, and occasional weekends. Lush Fresh Handmade Cosmetics supports more than 250 retail stores in Canada and the USA, a mail-order business, and Distribution and Manufacturing centers based in Toronto. Lush is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing and supporting sustainable communities, giving back to organizations that can make a difference through our Community Donations program. Reporting to the Inbound Lead, this role ensures that inbound, export, and community donations logistical requirements are met while optimizing costs and ensuring service expectations. This role requires a self-driven individual with strong communication and organizational skills who can deliver high-level service through proactive communication. The ideal candidate will understand business-critical functions and priorities. They will confidently communicate timelines and delivery expectations across inbound, exports, and donation streams. They will drive operational excellence, identify process improvements, and ensure quality, compliance, and value across all National & International activities. As an Inbound Coordinator, you bring LUSH’s practices into all elements of your work: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. What you do (responsibilities): Support the execution of inbound national and international logistics operations into North America, ensuring alignment with the direction set by the Inbound Lead Coordinate and track inbound shipments from global suppliers and manufacturing sites into LUSH North America distribution points Work closely with freight forwarders, carriers, and customs brokers to ensure timely and compliant import and export of goods. Assist in maintaining and executing inbound transportation and export SOPs to ensure shipments meet all regulatory and customs requirements Monitor shipment status, delivery timelines, transport costs, and service performance, escalating issues to the Inbound Lead as required. Collaborate with internal stakeholders, including Procurement, Manufacturing, and warehouse teams, to support smooth inbound and export flow and resolve operational challenges Provide regular updates and visibility on inbound shipment status, delays, and risks to stakeholders Support customs clearance processes by ensuring documentation accuracy and compliance with import and export regulations. Assist in identifying cost-saving opportunities such as freight consolidation, routing efficiencies, and carrier utilization improvements. Maintain accurate data records, shipment tracking, and documentation within internal systems Help identify inbound logistics constraints and proactively communicate risks to support contingency planning led by the Inbound Lead. Contribute to continuous improvement initiatives focused on efficiency, cost reduction, and service level enhancements. Support carrier performance tracking and contract compliance, flagging discrepancies or issues Provide operational support for projects and initiatives related to inbound international logistics Foster strong working relationships with external partners (freight forwarders, brokers, vendors) and internal teams to ensure alignment and service excellence Take a proactive, solution-oriented approach to problem-solving, escalating complex issues appropriately to the Inbound Lead Ensure timely communication of any disruptions that…