Guest Experience Lead

thuma · New York City, NY

Full-timeRetailHospitality & Food$162,000–$218,000/yr

About the Guest Experience Lead role

Guest Experience Lead positions focus on delivering results in their domain. This page aggregates open Guest Experience Lead roles and what employers typically expect.

The Guest Experience Lead is a hands-on retail leader responsible for delivering an exceptional Guest experience while driving sales performance and supporting daily store operations. This role serves as a lead presence on the sales floor, coaching associates through real-time selling opportunities, fostering a hospitality-driven environment, and helping the team achieve store goals. The Guest Experience Lead partners closely with the Store Manager to maintain a high-performing showroom, support team development, and ensure operational standards are executed consistently. Ideal candidates are relationship builders who lead by example, excel at creating meaningful Guest connections, and thrive in a fast-paced retail environment.

Salary estimate

$162,000 – $218,000/yr

Provided by the employer.

Skills for this role

ExcelSales

Resume tips for Guest Experience Lead applicants

Lead with measurable achievements relevant to Guest Experience Lead (numbers, scope, impact).
Mirror the exact keywords from the Guest Experience Lead posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Excel, Sales).
Keep it to one page for early-career, two pages for senior Guest Experience Lead candidates.