Facilities Dispatch Operator - Swing Shift

The Facilities Dispatch Operator serves as the primary point of contact for facility-related service requests within a manufacturing environment. This role is responsible for receiving incoming calls, accurately documenting maintenance issues, and entering work orders into a Computerized Maintenance Management System (CMMS). The position supports mission-critical operations by ensuring timely and precise communication between facility occupants, maintenance teams, and operational leadership. The Facilities Dispatch Operator serves as the primary point of contact for facility-related service requests within a manufacturing environment. This role is responsible for receiving incoming calls, accurately documenting maintenance issues, and entering work orders into a Computerized Maintenance Management System (CMMS). The position supports mission-critical operations by ensuring timely and precise communication between facility occupants, maintenance teams, and operational leadership. **Pay & Schedules Available:** - $21/hourly, weekday: Monday - Thursday | 11AM - 9:30PM - $23/hourly, weekend: Friday - Monday | 11AM - 9:30PM Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit [ABM Employee Benefits | Front Line Team Members](https://wpe-media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Frontline.pdf) ### Responsibilities - Answer high-volume incoming calls related to production and facility issues (HVAC, electrical, plumbing, structural, and specialized maufacturing systems) - Collect detailed and accurate information regarding service requests from engineers, technicians, and facility personnel - Enter, update, and track work orders within the CMMS system with a high level of accuracy - Prioritize requests based on operational impact, safety, and mission-critical requirements - Dispatch or notify appropriate maintenance personnel or contractors as needed - Monitor open work orders and provide status updates to requestors and supervisors - Identify and escalate urgent issues that could impact production, safety, or compliance - Maintain complete and accurate records for auditing and regulatory compliance (FAA, OSHA, and company standards) - Support continuous improvement efforts in maintenance operations and call handling efficiency ### Qualifications **Qualifications** - High school diploma or equivalent required - Experience in a call center, dispatch, or maintenance coordination role preferred - Familiarity with CMMS platforms (e.g., Maximo or similar systems) strongly preferred - Experience in aerospace, manufacturing, or industrial facility environments is a plus - Strong communication skills, with the ability to interact with technical personnel and leadership - Excellent data entry accuracy and attention to detail - Ability to manage multiple tasks in a fast-paced, high-reliability environment - Basic computer proficiency (Microsoft Office, enterprise systems) - Ability to obtain and maintain any required security clearances **Work Environment** - Support 24/7 operations, including evenings, weekends, or holidays - Fast-paced environment with a focus on safety, precision, and responsiveness - Requires extended periods of sitting, phone use, and computer work **Key Competencies** - Safety and compliance focus - Customer service excellence - Attention to detail and accuracy - Clear and effective communication - Critical thinking and prioritization - Reliability and professionalism - Adaptability in a mission-critical environment ### About the Company ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, an…