Department Supervisor

## Job Description **About the Role** As a Department Supervisor, you will be responsible for for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. **A Day in the Life** Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities\* ***Customer Sales & Profit*** - You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. - Representing yourself and the H&M brand positively during customer interactions - Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them - Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers - Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives - Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges - Ensure all admin routines for both people and operations are handled in a correct way ***Fashion & Trend Awareness*** - Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc - Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions ***Team & Development*** - Retain and share your knowledge and skills with the Store team - Collaboration, planning & teamwork with in-store Visual Merchandiser team - Give & receive feedback with your colleagues to learn, develop & support each other - Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc - Ensure all procedures, routines, and legal requirements in all areas of the store are followed ***Retail Operations/ Visual & Commercial Execution*** - Secure a clean and tidy sales floor and back of house including stockroom areas - Ensure high fashion quality, visual and commercial product presentation, with good garment care - Secure good stock levels and provide input on allocation to Area team - Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided - Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc) - Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store - Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc) - Responsible for opening & closing of store daily ## Qualifications **Who You Are** - To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility. - You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. - You are achievement-oriented, motivated by performance and competition to be truly customer centric. **Why You’ll Love Working at H&M** - We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability - We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part o…