Customer Care Representative I (Spanish Speaking - Hybrid) - Orem, UT

This position is designated to create superior customer service for all Blendtec customers. Provide quick and timely responses, uphold company policies. Primary Responsibilities - Professionally manage customer accounts. - Responsible for researching and resolving complaints to ensure customer satisfaction. - Cultivate and maintain a positive rapport with customers and coworkers. - Positive communicator and is respectful of teammates and other departments team members. - Provides basic technical support to customers via email, phone, or other contact channels. - Possesses a basic understanding of the organization's products, services, practices, and procedures. - Troubleshooting of basic blender and jar problems. - Collects, reviews, and inputs customer contact and blender data into customer management systems. - Provides excellent customer service by offering all products and services as applicable to improve the customer’s experience with our brand and partners. - Assists with customer requests through warranty claims, OTP language interpretation, and other tools as appropriate. - Outbound calls to current customers - Flexible with scheduling to meet customer demand. - Other duties as assigned by leaders. Qualifications: - Knowledge and practice of proper phone etiquette including soft skills. - Experience with a large and diverse customer base. - Ability to manage several computer programs simultaneously while assisting customers. - Knowledge of Microsoft Suite. - Basic computer skills. - 1 year of customer service experience. - High school diploma. - Bilingual (Spanish)