Project Coordination Manager

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together New Era Technology offers: · Full Benefits · Medical · Dental · Vision · 401K match · 28 PTO Days including company holidays SUMMARY: The Coordination Manager oversees the execution of work orders, provides strategic direction, and drives continuous improvement initiatives within the assigned vertical, adhering to PMO standards and methodologies. PRIMARY DUTIES & RESPONSIBILITIES include but are not limited to: Strategic Oversight and Improvement: Develop strategies to optimize work order execution processes and enhance operational Collaborate with cross-functional teams to implement process enhancements and best Ensure alignment with PMO’s project management framework and Leadership and Mentorship: Provide leadership and guidance to Service Coordinators and other team Handle escalated issues or complex work orders requiring senior-level Promote a culture of continuous improvement and professional Performance Analysis and Monitoring: Monitor industry trends and emerging technologies to stay ahead in operations Analyze performance metrics and KPIs to identify areas for Implement risk management practices to mitigate potential COMPETENCIES & KEY SKILLS: Extensive Operations Experience: Extensive experience in operations management or a related Deep understanding of operational processes and best Familiarity with PMO’s project management standards and Strategic Thinking and Decision-Making: Strategic thinking abilities to develop and implement improvement Strong decision-making skills to address complex issues and Ability to align operational strategies with organizational Leadership and Mentorship: Strong leadership skills to guide and mentor Service Coordinators and team Deep understanding of operational processes and best Experience in leading cross-functional teams and managing stakeholder Communication and Stakeholder Management: Excellent communication skills to interact with stakeholders at all Proficiency in managing stakeholder expectations and resolving Competence in stakeholder engagement and communication Data Analysis and Process Optimization: Proficiency in data analysis to evaluate performance metrics and identify improvement Experience in implementing process optimization Regulatory and Compliance Knowledge: Knowledge of regulatory requirements and compliance standards relevant to Ability to ensure operations adhere to safety regulations and company Conducting regular audits and reviews to ensure adherence to quality and compliance REQUIRED EDUCATION & EXPERIENCE REQUIRED: Three to five years of experience working in a project environment, including relevant industry experience preferably with overall responsibility. Experience in troubleshooting and resolving project PREFERRED EDUCATION & EXPERIENCE REQUIRED: Bachelor’s Degree PMP or Equivalent Professional Certification EXPECTED HOURS OF WORK: Full Time, 40 hours per week, plus overtime as needed TRAVEL: Travel expectation is up to 5%. PHYSICAL DEMANDS : Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regula…