Coach - Working Smarter with AI

**Job Description:** Coach - Working Smarter with AI (AI3) - Digital Support Technician Level 3 **Reports to**: Delivery Director **Location**: UK Remote, with national travel as required **About Corndel** Corndel is a unique, multi award-winning UK management and technology training provider that focuses on delivering the highest quality programmes throughout an employee’s career. We partner with some of the UK’s largest and most exciting businesses to help drive organisational and personal performance through transformational learning. Our mission is to inspire people to think bigger and shape the future, and our vision is to expand minds and create a world of unlimited potential. We are one of the fastest growing companies in the UK and provide a great platform for proactive and motivated individuals to take the next exciting step in their career. You will be joining an organisation with a fun, entrepreneurial and supportive environment, providing fulfilling work and an open, informal culture. **Purpose of the Role** The AI3 Coach (Working Smarter with AI) exists to help learners build confidence and capability in using AI enabled digital tools safely, effectively, and responsibly in the workplace. In this role, you will coach and support learners on Corndel’s Level 3 Working Smarter with AI programme, helping them adopt practical AI enabled workflows using Microsoft 365 and Microsoft Copilot. You will guide learners to understand not just how to use tools, but how to apply sound judgement, maintain human oversight, and improve productivity in ways that genuinely add value. You will combine strong digital and M365 expertise with a coaching mindset, empowering learners to develop confidence, good habits, and transferable skills that support their long‑term development. **Core Responsibilities** **Learner Coaching & Development** - Manage a caseload of learners, building trusted relationships through structured one‑to‑one coaching and group workshops. - Support learners at different stages of confidence and digital maturity, adapting your approach to meet individual needs. - Create an inclusive, psychologically safe learning environment where learners feel comfortable asking questions, practising new skills, and learning from mistakes. - Encourage learners to take ownership of their development, building confidence through practical application and reflection. **Digital Productivity & AI Adoption** - Coach learners to use Microsoft 365 tools (including Outlook, Teams, SharePoint, Word, Excel and PowerPoint) to improve everyday productivity. - Guide learners in the practical use of Microsoft Copilot and other AI tools, including promptbased approaches that enhance clarity, efficiency and decision making. - Support learners to develop safe, ethical, and responsible AI habits, including awareness of data privacy, bias, and security considerations. - Help learners recognise opportunities to apply AI enabled workflows in real workplace tasks, balancing innovation with good professional judgement. **Digital Support & Problem Solving** - Support learners to develop foundational digital support skills, such as diagnosing simple application issues, providing user support, and troubleshooting. - Build learner understanding of organisational digital processes, escalation routes, and best practice. - Encourage a solutions‑focused mindset, helping learners approach problems methodically and confidently. **Progress, Quality & Outcomes** - Guide learners through programme milestones, assessments, and portfolio evidence, ensuring consistent progress and timely completion. - Support learners to produce high‑quality, compliant evidence that reflects genuine capability and understanding. - Engage constructively with learners’ line managers to support progress and reinforce the value of the programme. - Maintain high standards of quality, safeguarding, and data handling, making thoughtful decisions that prioritise learner wellbeing and success.…