Client Success Specialist - German Speaker

Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act. Lighthouse Values: Our guiding light We are Lumineers . Our shared values keep us on a collaborative path fostering a cultural and customer centric environment Pursuit of greatness : We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail Meaningful work matters : We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward Elevate each other : We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀 Job Details 💼 Client Success - Customer Operations 📍 Barcelona (Spain) 🕜 Full-Time - Hybrid What you will do As a Client Success Specialist , you'll play a pivotal role in our mission to help hoteliers optimize their direct booking strategies. You'll be responsible for onboarding, managing, nurturing and growing relationships with our existing clients, ensuring they receive the highest value from our solutions. As a trusted partner, you’ll use data-driven insights and proactive support to empower clients, driving their success and fostering long-term, meaningful partnerships. Where you will have impact Manage the entire client lifecycle, from seamless onboarding and account setup to building long-term, impactful relationships that drive continuous success. Leverage hotel performance data to provide actionable insights, empowering clients to make informed, data-driven decisions that optimize their direct bookings. Collaborate closely with internal teams, including Sales, Product, Marketing and Technical teams to ensure a smooth and positive experience at every stage of the client journey. Act as the voice of the customer, gathering valuable feedback and collaborating with product and technical teams to foster continuous improvement and innovation. Identify and capitalize on upsell opportunities within your client portfolio, maximizing value and driving sustained revenue growth. Contribute actively to team meetings, sharing best practices and collaborating to enhance the collective success of the team. Excel in a fast-paced environment, effectively managing multiple client accounts with agility, efficiency, and a solutions-oriented mindset. About our team Our Client Success team is made up of collaborative, strategically-minded experts with experience and passion for the tech and travel industries. We’re united by one common goal: boosting our clients' direct channel performance across key metrics such as revenue, conversion, bookings, reducing OTA dependency, among others. As trusted strategic consultants, we combine deep industry knowledge with a passion for innovative technology to deliver meaningful results. Our solutions and guidance a…