Assistant General Manager - Dispensary

Reports To: General Manager | Full-Time, Exempt | About The Garden The Garden is proud to serve Ohio's cannabis community with integrity, compliance, and exceptional customer care. As the industry continues to expand, we remain committed to setting the standard for professional, safe, and educational cannabis retail experiences. We invest in our people through coaching, development, and opportunities for career advancement while delivering an outstanding experience for every guest. Position Overview The Assistant General Manager (AGM) is a key operational leader responsible for supporting the General Manager in all aspects of dispensary performance. The AGM drives operational excellence, regulatory compliance, financial performance, inventory integrity, and exceptional guest experiences while developing high-performing teams. This position serves as the acting General Manager when required and plays a critical role in executing company initiatives, coaching leaders, and maintaining The Garden's culture of accountability. **Key Responsibilities** **Regulatory Compliance & Risk Management** - Ensure compliance with Ohio Division of Cannabis Control (DCC) regulations, company SOPs, and security requirements. - Support METRC compliance, inventory controls, audits, and corrective action plans. - Maintain audit-ready documentation and investigate operational discrepancies. **Retail Operations & Financial Performance** - Lead daily store operations and ensure efficient opening and closing procedures. - Support labor management, scheduling, payroll accuracy, and productivity goals. - Drive sales performance through KPI management including AOV, UPT, loyalty capture, and customer service metrics. **Team Leadership & Talent Development** - Recruit, onboard, coach, and develop supervisors and team members. - Conduct one-on-one coaching, performance evaluations, and development planning. - Promote accountability, recognition, and succession planning. **Guest Experience & Sales Excellence** - Ensure every guest receives a compliant, educational, and welcoming experience. - Resolve escalated guest concerns professionally. - Coach teams on product knowledge, sales behaviors, and service standards. **Business Analytics & Reporting** - Review daily operational reports and KPIs. - Partner with leadership to identify opportunities for operational improvement. - Communicate results and action plans effectively across the leadership team. **Key Performance Indicators** **Metric Goal** Customer Service Meet Company - Goal Compliance Audit Score Meet Company - Goal Training Completion Meet Company - Goal Labor Budget Meet Company - Goal AOV Meet Company - Goal UPT Meet Company - Goal Loyalty Capture Meet Company - Goal Inventory Accuracy **Required** - 21 years of age or older. - High school diploma or GED. - Three or more years of retail leadership experience. - Experience leading teams, coaching performance, and managing KPIs. - Knowledge of POS systems and Microsoft Office. **Preferred** - Cannabis industry leadership experience. - Experience with METRC and Dutchie. - Bachelor degree in Business or related field. **Working Conditions** - Flexible schedule including evenings, weekends, and holidays. - Stand for extended periods and lift up to 25 pounds. - Successfully complete required background checks and DCC licensing requirements. **Why This Role Matters** The Assistant General Manager helps translate The Garden's strategy into daily execution. By developing leaders, maintaining compliance, improving operational performance, and delivering exceptional guest experiences, the AGM directly contributes to the success and continued growth of each dispensary.