Warehouse Manager - Jumia (Full Time)

About Jumia : Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers. Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay] . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa. In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange. Job Overview The Warehouse Manager owns end-to-end warehouse performance at Jumia's fulfillment center, spanning inbound, inventory, and outbound operations, driving cost efficiency, team performance, and continuous process improvement. What You Will Be Doing Ensure compliance with inbound volume projections and schedules; liaise with commercial, vendor management, and finance teams on prioritization and reconciliation of items to be inbounded. Ensure quality checks and enforce proper packaging guidelines on all inbound items. Manage performance to ensure out-of-stock stays within monthly target; ensure regular cycle counts are carried out and reported. Continuously assess and manage storage capacity; improve picking efficiency through SKU storage standardization. Ensure all items from inbound, order processing, and aftersales are put away within defined SLAs. Organize offline sales for defective and damaged items; advise commercial teams on aged and slow-moving SKUs. Manage the outbound process, including pick, sort, pack, and ship of Jumia Express orders within SLA. Plan capacity in line with weekly volume projections; manage projection, utilization, and storage of packaging materials. Manage daily order transactions, ensuring smooth operations across inbound, inventory, order processing, and network teams. Drive performance management, including benchmarking with other countries, appraisals, and team coaching. Continuously find innovative ways to reduce costs across warehouse operations, including loss due to theft and damage. Conduct capacity planning, team allocation, and monitoring of tasks and duties. Conduct regular 5S audits/spot checks and provide clear feedback on findings. Escalate issues to senior management within an appropriate time frame and provide the head of fulfillment with end-of-day/shift handover information. What We Are Looking For Bachelor's degree in Business Administration, Logistics/Supply Chain, Economics, or Engineering; a relevant professional certification in Logistics or Supply Chain Management is an added advantage. Proven experience in FMCG, e-commerce, or warehouse management, including demonstrated experience managing warehouse operations at scale (multiple sub-teams: inbound, inventory, outbound, aftersales). Track record of managing warehouse P&L-adjacent metrics, including cost per unit, loss/write-off ratios, and operational budget adherence. Hands-on experience with Warehouse Management Systems (WMS) and inventory management software; advanced Excel skills including macros, pivot tables, and VLOOKUPs for reporting and analysis. Strong working knowledge of e-commerce fulfillment best practices, order lifecycle management, and customer/vendor SLA structures. Experience leading large, multi-shift warehouse teams, including hiring, training, performance management, and succession planning for team leads and supervisors. Demonstrated ability to design and enforce SOPs across multiple functional areas, with a track record of driving measurable efficiency or cost-reduction gains. Working knowledge of health, safety, and facility compliance standards relevant to warehouse operation…