Veterinary Office Manager

Aspen Animal Wellness Office Manager Salary: $30-33 per hour based on skills, experience, and qualifications. Schedule: This is a full-time position, Monday through Friday 8:30-5:30. The veterinary Office Manager is responsible for overseeing the day-to-day operations of the client service department, helping ensure optimal productivity and customer service. They are responsible for supervising front-desk workflows and Client Service Representative (CSR) staff members as well as performing CSR duties throughout the week. The Office Manager will be responsible for the daily accounting transactions with clients, handling complaints regarding customer experience, and management of personnel. The Office Manager will coordinate scheduling, training and mentorship of CSR staff, and act as a liaison between the Practice Manager, Treatment Supervisor, Lead Technician and the clinic team. EDUCATION REQUIREMENTS College Degree preferred but not required. EXPERIENCE REQUIREMENTS Two years management of CSR staff is preferred. Five years of experience in the veterinary field with knowledge of common veterinary medical conditions, animal care products, and their uses is required. PERSONAL REQUIREMENTS Genuinely enjoys working in a customer service-related field and the environment that goes along with working with people and their pets. Strong people leadership skills—able to inspire, coach, and hold teams accountable. Desire to create a fun, positive, efficient and collaborative team culture. Work Environment Small animal clinic that strives to provide outstanding client and patient care as well as good work/life balance for the staff. Office manager will primarily be in the front of the clinic helping to provide that amazing first impression as the client walks in. There is a high level of client interaction. Work requires the ability to exert a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects and boxes; good limb agility a must. Tasks may require some bending, stooping, crouching, and reaching. Must be able to physically operate a variety of small office machines and equipment including computers, office equipment, telephones, etc. May be exposed to unpleasant odors, noises, and animal feces. May be exposed to bites, scratches, and contagious diseases. May be exposed to x-rays and anesthetic gases. May be necessary to remain after scheduled shift to complete assigned tasks. PERFORMANCE EXPECTATIONS Personnel Dependable, arrives at shift in a timely manner and is committed to upholding the core values and mission of the hospital. Possess skill set to deescalate stressful situations amongst staff and/or clients. Create accountability amongst the team to ensure tasks are completed properly, consistently, and per standard operating procedures by all team members. Handles client escalations. Handles billing errors/concerns. Ensures client-oriented, courteous and thorough communications with clients. Responsible for creating/implementing new hire training program. Responsible for training new hires and participation in continual training and development of current staff. Creates a positive learning environment without negativity or favoritism. Supervises Client Service Representatives and acts as front office support. Reviews CSR applications, screens applicants, and narrows the applicant choices through the interview process. Handles monthly check ins and performance evaluations for all front office team members and performance counseling as needs arise individually. Conducts team meetings every six weeks. Attends weekly supervisor and management meetings. Act as a liaison between doctors, managers, and team members. Assist with the planning of events – holiday parties, appreciation weeks Productivity Ability to deal with fast-paced and stressful situations with calm resilience. Organized and meticulous. Detail oriented. Function as a contact person for clients concerning complaints o…