Universal Experience Representative I

FirstLight Federal Credit Union · Kenworthy Branch - El Paso

Part-timeFinance & InsuranceEntry Level$18–$22/yr

About the Universal Experience Representative I role

Universal Experience Representative I positions focus on delivering results in their domain. This page aggregates open Universal Experience Representative I roles and what employers typically expect.

The Universal Experience Representative (UER) is a customer service role focused on helping members with everyday banking needs—such as opening accounts, handling transactions, and providing financial education—either in person or virtually. UERs build strong relationships, act as trusted advisors, and recommend solutions that save members time and money. This position offers a clear growth path from entry-level (learning basics) to advanced levels (certified financial counselor and team leader), requiring excellent communication, problem-solving skills, and a commitment to delivering exceptional service while following policies and procedures. **EDUCATION/CERTIFICATION:** High School diploma or equivalent. **EXPERIENCE REQUIRED:** One (1) year financial institution experience or three (3) years of customer service experience for every year of financial institution experience required.

Salary estimate

$18 – $22/yr

Provided by the employer.

Skills for this role

Communication

Resume tips for Universal Experience Representative I applicants

Lead with measurable achievements relevant to Universal Experience Representative I (numbers, scope, impact).
Mirror the exact keywords from the Universal Experience Representative I posting so applicant tracking systems rank you higher.
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Keep it to one page for early-career, two pages for senior Universal Experience Representative I candidates.