Technical Writer - Remote (DC, MD, VA Locals Only)

**About Swingtech** Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team. Swingtech Consulting, Inc. is seeking a **Technical Writer** to support documentation, reporting, user guidance, process documentation, and deliverable development for federal training and learning management programs. This role supports the creation and maintenance of clear, accurate, accessible, and well-organized documentation for web-based training platforms, learning management systems, digital learning products, help desk operations, reporting processes, and program support activities. The ideal candidate should be detail-oriented, organized, and able to work with technical, training, QA, data, and program teams to turn inputs into customer-ready documentation. **Key Responsibilities** - Research content to develop, edit, format, and maintain technical documentation, process documentation, user guides, job aids, reports, meeting materials, and program deliverables - Translate information from technical teams, instructional designers, data analysts, QA staff, help desk personnel, and program leadership into clear documentation - Support documentation for web-based applications, learning management systems, training workflows, user support procedures, reporting processes, and operational activities - Prepare and maintain standard operating procedures, knowledge base articles, FAQs, release notes, user instructions, and internal support materials - Review documentation for clarity, consistency, grammar, formatting, accuracy, and alignment with customer requirements - Support recurring deliverables such as monthly reports, meeting minutes, action item logs, status updates, and documentation packages - Maintain organized documentation repositories, templates, revision histories, source files, and final deliverable versions - Track edits, stakeholder comments, revisions, approvals, and document status through completion - Support accessible document formatting and apply Section 508 or similar accessibility considerations to electronic deliverables - Coordinate with cross-functional teams to collect inputs, validate content, resolve comments, and prepare submission-ready documents - Assist with documenting system updates, training product revisions, issue resolution steps, and operational procedures - Contribute to improvements in templates, naming conventions, document workflows, and knowledge management practices **Minimum Qualifications** - Bachelor’s degree in Technical Writing, English, Communications, Information Technology, Education, Business, or a related field; equivalent experience may be considered - At least **3 years of experience** in technical writing, documentation development, content editing, reporting, or related documentation work - Experience developing technical, operational, training, user support, or process documentation - Strong writing, editing, formatting, proofreading, and document organization skills - Ability to gather inputs from multiple stakeholders and produce clear, accurate, and usable documentation - Familiarity with document control, templates, style guides, version management, and review cycles - Working knowledge of accessibility considerations for electronic documents, including Section 508 or comparable standards - Strong attention to detail and ability to manage multiple documentation tasks and deadlines - Strong written and verbal communication skills - Ability to work independently and collaboratively in a remote environment **Preferred Qualifications** - Experience supporting federal, healthcare, IT, train…