Technical Services Senior Engineer

**Technical Services Senior Engineer** **Regular Position, Full Time** **Sacramento, CA** If you are a forward-thinker interested in solving complex technical challenges and providing industry-leading customer support, keep reading! We are searching for a results-oriented Technical Services Senior Engineer to join our Elevator Controls team at Vantage Elevation. This role serves as a technical leader, trusted advisor, and subject matter expert supporting customers, field personnel, engineering teams, and manufacturing operations. **About Us** Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Vantage group employs over 1000 staff in multiple locations across the United States, Canada, and United Kingdom. **Requirements** We are searching for a candidate with: - Bachelor's degree in Engineering or a related technical field. - 5-8 years of experience in controls engineering and an electro-mechanical manufacturing environment. - 5-8 years of experience within the elevator industry, including engineering, manufacturing, and/or quality-related roles. - Prior supervisory and/or leadership experience in a technical support environment. - Comprehensive knowledge of elevator systems, components, operating environments, and applicable industry regulations and standards. - Strong customer-facing skills with the ability to provide technical support both remotely and onsite. - Excellent verbal, written, presentation, and public-speaking skills. - Strong problem-solving, troubleshooting, analytical, and customer service skills. - Ability to collaborate effectively with Technical Support, Engineering, Manufacturing, Product Development, and Leadership teams. - Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint. - Willingness and ability to travel to customer locations as needed, including on short notice. **Duties and Responsibilities** A typical day may include: - Serving as the highest level of technical escalation for customer and field support issues. - Responding to and resolving complex customer support concerns while providing hands-on assistance to customers and Technical Support Technicians. - Developing, maintaining, and delivering technical training programs for employees and customers. - Creating and maintaining training materials, technical documentation, product manuals, and technical bulletins. - Acting as the primary technical resource for production floor questions and serving as a liaison between Manufacturing and Research & Development teams. - Providing subject matter expertise and technical consultation to Product Development, Production Engineering, Manufacturing Teams, and other Vantage business units. - Supporting escalated internal technical issues across the organization. - Conducting technical presentations for customers, consultants, and industry organizations. - Representing the company at industry conferences, trade shows, and professional events such as NAEC Convention, NAEC Spring Educational Conference, ECNY, and MESA. - Traveling to customer sites to provide technical field support and expertise. - Participating in special projects and additional technical support initiatives as assigned by management. **Benefits of Working With Us** - Salary Range: $140,000 - $160,000 for California applicants (actual compensation determined by experience, qualifications, location, and applicable legislation). - 12.5 Vacation Days, 9 Paid Holidays and 5 Sick days - Medical (Kaiser and BCBS), Dental, Vision and 401K - 401(K)/ Company Match/ Non-Elective - Tuition Reimbursement - Employee Assistance Program (EAP) - Plum Benefits. - …and mo…