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Support Specialist

gopuff · Phoenix, AZ
Full-timeCustomer SupportTransportation$81,000–$109,000/yr
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About the Support Specialist role

Support Specialist positions focus on delivering results in their domain. This page aggregates open Support Specialist roles and what employers typically expect.

Join Gopuff as a Support Specialist where you will be responsible for resolving the organization’s most complex support issues across Customer, Driver, and Acquisition Support. As a member of the Tier 3 support team, this role serves as the final internal escalation point when frontline teams and outsourced partners are unable to achieve resolution. The Support Specialist takes ownership of assigned issues, conducts the necessary investigation, coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate resolution.

Salary estimate

$81,000 – $109,000/yr
Provided by the employer.

Skills for this role

CommunicationQA

Resume tips for Support Specialist applicants

Interview preparation

Prepare concrete STAR-format stories that show Support Specialist outcomes you drove.

Research the employer's product and recent news before the interview.

Be ready to explain how you'd approach a typical Support Specialist problem end to end.

Have thoughtful questions ready about the team, tools and success metrics.

About gopuff

Gopuff is actively hiring on Jobedly. Explore their open roles and what it's like to work there.

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