Technical Account Manager - (Central or East Coast)

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Technical Account Manager (TAM) – Strategic Workforce Identity Okta: The World’s Identity Company™ Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents. Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys. The Strategic Workforce Identity Opportunity Okta Platform Focus: Workforce Identity Solutions (with foundational Customer Identity exposure). Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment. This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology. The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. As a Technical Account Manager, you will serve as a trusted technical advisor and advocate for some of our largest customers, focusing on strategic account alignment, hands-on prototyping, and broad deployment strategies to drive lasting success. Key Identity Solutions & Technologies You Will Support The Okta Platform secures identities across every part of the lifecycle. You will work across both core workforce solutions and developer-focused identity integrations: Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory. Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance (e.g., automated provisioning and zero standing privileges). Privileged Access Management (PAM): Privileged Access controls. Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection (Syslog monitoring and signal integrations). Customer Identity (CIAM) & Developer Tools: Modern authentication protocols ( OAuth 2.0, OIDC ), Okta REST APIs, the Okta Sign-In Widget , and Auth JS SDKs for custom application authentication. What You'll Be Doing Strategic Customer Partnership & Influence Build deep, long-lasting relationships with customers as their go-to technical advisor and primary point of contact. Masterfully apply technical expertise to solve complex problems, design sophisticated solutions, and influence customer identity strategies. Collaborate with customers to design identity strategies aligned with their business objectives and expanded security posture. Prototyping, Technical Execution & Advocacy Hands-on Prototyping & Demos: Build lightweight Proofs of Concept (PoCs), configure test environments (e.g., Salesforce developer tenants), and conduct live technical walkthroughs (such as custom login flows, SAML/OIDC integrations, and Adaptive MFA mobile policies). API Testing & Integrations: Utilize tools like Postman to test, validate, and demonstrate Okta REST APIs (executing CRUD operations for user and group management). Complex Problem Resolution: Dissect multi-faceted technical issues, proactively identify risks, and orchest…