Lead Vrm positions focus on delivering results in their domain. This page aggregates open Lead Vrm roles and what employers typically expect.
Role: Associate / Sr. Associate – VRM (Merchant Onboarding & Portfolio Management) Location: [Noida] Department: Merchant Onboarding & Portfolio Reporting To: Team Lead / Manager – Onboarding Role Overview As a VRM Associate, you will support merchants in completing their onboarding journey with Paytm Payments Services. The role involves guiding merchants through document submission, compliance checks, and basic integration readiness, ensuring smooth and timely activation along with portfolio management. Key Responsibilities Connect with merchants over calls, emails, or chats to guide them through onboarding steps. Ensure submission and verification of required documents (KYC, KYB etc.). Follow up with merchants on pending actions (docs upload, consent, docs rejected, risk rejected, agreement acceptance, etc.). Coordinate with internal teams (Ops & Risk) for status updates or issue resolution. Maintain accurate onboarding records in CRM/ERP/Tracker. Provide basic guidance on payments integration steps and direct merchants to integration support teams when required. Escalate complex cases or delays to Team Lead/Manager promptly. Meet daily/weekly targets on merchant follow-ups and onboarding completions. Required Skills & Competencies Strong communication skills (English & Hindi/regional language). Basic understanding of fintech/payments industry (preferred). Comfortable with Excel/Google Sheets and CRM tools. Ability to manage multiple follow-ups and handle high-volume portfolios. Target-oriented, detail-focused, and proactive in resolving issues. Educational & Experience Requirements Graduate (any stream). 0–2 years of experience in telesales, operations, customer support, or onboarding roles. Freshers with good communication and eagerness to learn are encouraged to apply. Key Performance Indicators (KPIs) Number of merchants onboarded (Lead → Go-Live). Timely follow-up and closure of pending cases. Accuracy of data entry and documentation. Drop-off reduction at key onboarding stages.
Salary estimate
$111,000 – $150,000/yr
Provided by the employer.
Skills for this role
GOExcelCommunication
Resume tips for Lead Vrm applicants
Lead with measurable achievements relevant to Lead Vrm (numbers, scope, impact).
Mirror the exact keywords from the Lead Vrm posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. GO, Excel, Communication).
Keep it to one page for early-career, two pages for senior Lead Vrm candidates.
Interview preparation
Prepare concrete STAR-format stories that show Lead Vrm outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Lead Vrm problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About paytmpayments
paytmpayments is actively hiring on Jobedly. Explore their open roles and what it's like to work there.