Help Desk Manager- Mt. Laurel- Second Shift

wachter · Mount Laurel, NJ

Full-timeNetwork EngineeringLogistics & Supply Chain$111,000–$150,000/yr

About the Help Desk Manager MT Laurel Second role

Help Desk Manager MT Laurel Second positions focus on delivering results in their domain. This page aggregates open Help Desk Manager MT Laurel Second roles and what employers typically expect.

Wachter is looking for a Full time Help Desk Manager in Mt. Laurel, AR for the 2pm-11pm shift. The Help Desk Manager is responsible for leading Wachter’s multi-tier technical support operations, ensuring exceptional service delivery across incident management, request fulfillment, and customer support channels. This role oversees Help Desk Supervisors and support staff while driving operational excellence in a fast-paced, ISO-certified, ITIL-aligned environment. The ideal candidate is a strong people leader with experience managing technical support teams, enforcing service standards, optimizing workflows, and improving customer satisfaction. Success in this role requires strong operational discipline, leadership presence, analytical thinking, and hands-on experience with ServiceNow or similar ticketing platforms.

Salary estimate

$111,000 – $150,000/yr

Provided by the employer.

Skills for this role

Leadership

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