Systems Administrator

**Why Work for Us?** Partners In Care (PIC) is an independent 501(c)(3) nonprofit organization and the largest, oldest provider of home health, palliative care, and hospice services in Central Oregon. Serving Deschutes, Crook, and Jefferson counties, our dedicated team of over 200 employees and 200 volunteers delivers compassionate, patient-centered care across a 10,000-square-mile area. Additionally, Hospice House in Bend, Oregon, is a specialty hospital for inpatient hospice care, creating an oasis of tranquility and comfort for patients and their families. We prioritize excellence, empathy, and collaboration. We foster a culture of kindness, respect, and learning while valuing diversity and the well-being of our employees, volunteers, patients, and families. **Compensation:** $53,019-$84,676, depending on experience. **Status:** Full-time, salaried, exempt. **Hours:** 8:00 AM to 5:00 PM Monday-Friday. Participate in weekly on-call rotations (Monday-Sunday) and off-hours maintenance as needed. The person on call answers the IT line from 5:00 PM to 8:00 PM on weekdays and from 8:00 AM to 8:00 PM on weekends. **Company Perks:** - We offer two medical, dental, and vision plans. Insurance starts on the 1st of the month following the hire date! - Generous Paid time off. - $25,000 life insurance policy. - Short and long-term disability. - 403b retirement savings with employer match, no vesting required! - Employee Assistance Program - Voluntary benefits: Legal Shield, AFLAC & MASA Transportation. **Summary/Objective:** The Systems Administrator is responsible for supporting and maintaining endpoint systems, user environments, and core IT services across Partners In Care. This role focuses on ensuring employees have reliable, secure, and properly configured technology to perform their day-to-day responsibilities. Under the guidance of the Senior Systems Administrator, this position will build technical expertise while contributing to system stability, security, and user satisfaction across the organization. **Essential Functions:** - **Endpoint & User Support:** - Configure, deploy, and support: - Desktop and laptop systems - Mobile devices (iPhones, tablets) - Standard endpoint software applications - Troubleshoot hardware and software issues for end users - Maintain consistent, high-quality user experience across all devices **User Account & Access Management:** - Create, modify, and manage: - Active Directory user and computer accounts - Microsoft 365 accounts and licenses - Group memberships and basic permissions - Follow established RBAC and access control standards - Assist with onboarding and offboarding processes **Ticketing & Incident Response:** - Respond to support requests via: - Help desk tickets - Phone and in-person requests - Internal Chat Platforms - Perform first- and second-level troubleshooting - Escalate complex issues to the Senior Systems Administrator - Track, document, and resolve incidents in a timely manner **System Maintenance & Monitoring:** - Assist and or lead if appropriate with: - System updates and patching - Antivirus and endpoint security monitoring - Routine audits of system logs and alerts - Identify potential issues and escalate when necessary - Maintain system stability through preventative maintenance **Equipment & Asset Management**: - Maintain inventory of IT hardware and equipment - Coordinate setup, replacement, and disposal of devices - Assist with procurement and lifecycle management of hardware **Documentation & Process Adherence:** - Document: - Support procedures - Common issues and resolutions - Configuration standards - Follow established SOPs, runbooks, and security policies - Contribute to improving documentation for team efficiency **Learning & Development:** - Build working knowledge of: - Microsoft 365, Azure, and endpoint management tools - Healthcare IT systems and compliance requirements (HIPAA) - Participate in training and mentoring under a Senior Systems Administrator…