Strategic Program Logistics Coordinator, Carrier Services Strategic Programs

We are seeking a proactive and detail-oriented Strategic Programs Administrator to execute and scale the Carrier Services portfolio of carrier-facing programs — including Deals & Discounts (D&D), Supplier Development & Impact (SDI), and Gear Up. This individual will manage vendor relationships, administer carrier certification systems, execute marketing and promotional initiatives, and ensure carriers have seamless access to the benefits, resources, and growth opportunities available to them. This role is the execution engine of the Strategic Programs portfolio. The administrator will own the day-to-day operations that directly impact carrier cost savings, disadvantaged supplier spend goals, and network growth — translating program strategy into tangible carrier outcomes across four pillars: Cost, Liquidity, Network Growth, and Carrier Experience. Key job responsibilities Deals & Discounts Program Execution - Support the execution of promotional strategies by coordinating check-ins with vendor partners, tracking promotion timelines, and ensuring end-to-end implementation across relevant systems and channels - Conduct outreach to prospective vendor leads to support pipeline development and expansion of the D&D portfolio - Execute vendor agreement workflows through contract execution platforms (Contract Central) and internal approval tools, ensuring compliance and accurate record-keeping - Coordinate vendor data sharing processes, including the preparation and distribution of carrier accounts to and from vendor partners, in accordance with data governance standards - Collect and consolidate vendor performance metrics on a weekly and monthly basis into standardized reporting formats for leadership review - Administer account management processes that enable carriers to access liquidity and financial support programs, including troubleshooting account issues and facilitating timely resolutions Program Administration - Administer KYC (Know Your Carrier) system for disadvantaged-owned business certification tracking - Manage certification issue dates, expiration dates, and renewal workflows - Support reporting automation for carrier certification metrics to identify trends and enable targeted campaigns - Coordinate data deep dives, prime prep, and certification verification processes - Support global expansion coordination (EU RSP, UK guardrails, cross-regional alignment) - Facilitate carrier engagement initiatives (Project S.O.A.R., WBENC conference coordination, carrier information sessions) Content Management & Marketing - Create, update, and maintain program landing pages and digital content using internal content management systems, ensuring all carrier-facing information is accurate, current, and accessible - Manage landing page translation requests for new and updated content to ensure program materials are available across all supported languages and markets - Execute marketing initiatives that drive awareness and adoption of D&D offerings, partnering with internal stakeholders to develop and deploy campaigns aligned with program strategy - Prepare and distribute the program newsletter on a regular cadence, curating content that highlights new vendor offers, program updates, and resources relevant to Relay carriers Carrier & Vendor Engagement - Serve as a shared point of contact for carrier communications, responding to inbound inquiries and routing escalations appropriately - Support the planning and execution of the Relay Roadway vendor roadmap series, coordinating logistics and materials - Maintain vendor partner relationship cadence (weekly/monthly check-ins per partner SLA) - Coordinate carrier information sessions and engagement events Reporting & Program Operations - Maintain and update program dashboards, ensuring KPIs are current and accurately reflect program health across all four pillars - Monitor program operations to identify process gaps and recommend improvements - Manage multiple workstreams simultaneously…