Specialist, Client Optimization

## Your job **This role is a hybrid position, requiring Tuesdays and Wednesdays in-office in our Old Town Scottsdale, Arizona location.** As a Client Service Specialist in our Scaled Business Success (SBS) team, you’ll support all clients in our small business segment at different points in their life cycle with Indeed. You’ll assist clients via phone, chat, and email to help them resolve any issues they may have with their accounts or to educate them on how to maximize their accounts effectively to achieve their hiring goals. You will have the opportunity to work with Indeed’s product suite and partner with internal teams to help deliver an outstanding experience on each and every interaction. ## Who you are - Have a consultative approach to assess the client’s pain points and suggest a solution approach to “WOW” them. - Become a go-to person for Indeed products across our ever-growing suite of products. Educate our clients so that they get the most value from Indeed. - Be motivated to achieve Client-centric KPIs such as CSAT and Conversion. - Working in a team-centred environment where continuous learning and experimentation is your day-to-day - Partner with our Product, Operations, Search Quality, and Aggregation teams to troubleshoot problems and propose solutions. ## Who we are - Requires a minimum of 2 years of related experience. - Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies preferred - Learn and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one. - Passionate about helping customers find a resolution to their problems - Willing to work well under pressure, multi-task, and prioritize responsibilities - Flexible to work in a changing environment and seek feedback to incorporate it into your work style - Motivated to handle a high volume of inbound volume each day influencing positive client outcomes ## Our mission As the world’s number 1 job site\*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (\*Comscore, Total Visits, March 2025) ## Salary Range Disclaimer The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role. ## Salary Range Transparency Tier 1 - United States of America 19.23 - 28.37 USD per hour ## EEO and Accommodations Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally pr…