Enterprise Account Manager

Our mission at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for an Enterprise Account Manager to join our team! Our Account Management team drives customer retention, growth and expansion opportunities, as well as continued product optimization and adoption. As an Enterprise Account Manager, you will own the renewals and upselling of new products into our rapidly growing ecosystem of customers. You will ensure a premium experience for our customers by understanding their core business objectives and motivating change in their organization. In addition, you’ll partner with our Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse. Who will love this job: A strategic hunter - you thrive in a dynamic environment, and clearly see the full picture of an account, always recommending the best solutions that drive value for both customers and Greenhouse revenue A thoughtful mediator - you're consultative and receptive under pressure, and you can build and defend a pricing structure on the spot rather than just smoothing the conversation over A collaborative teammate - you love working with others and rely on strong partnerships to achieve the best outcomes for our customers A builder and problem solver - you’re not afraid to test, iterate, and chip in ideas when it comes to solutions. You leverage AI tools to create custom workflows and streamline tasks. You can roll with the punches and adapt, and are excited to be a part of the solution What you’ll do: Effectively manage a book of business consisting of our most strategic accounts Build, present, and defend data-backed pricing structures directly with procurement and finance stakeholders, driving alignment across broader buyer groups to close deals Develop strategic account plans that map out expansion and other upsell opportunities Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives Partner with Customer Success Managers and leverage product expertise to solution for customer pain points Position yourself as a strategic partner to key stakeholders and champions within named accounts Diagnose and clearly mitigate churn risks, owning resolution strategies and advising sales leadership on ideal resolutions wherever appropriate Be an active participant in building and improving internal operational processes Travel occasionally to on-site client meetings, industry events and conferences, internal sales kick-offs, etc. Additional projects and responsibilities as business needs require You should have: Several years of demonstrated experience in account expansion and renewals working with executive collaborators within Enterprise accounts (1,000+ employees) A consistent track record of meeting or exceeding quotas Excellent project management skills The ability to construct, present, and defend complex pricing structures directly with procurement and finance, not just manage the relationships around them Proven ability to solve complex problems through a consultative approach, effectively managing customer expectations while navigating challenges often outside of your direct control Mastery in lifecycle revenue management, delivering high-accuracy forecasting for both renewals and expansion within a complex enterprise portfolio Experience acting as a strategic advisor to senior leadership by synthesizing portfolio data into actionable insights regarding market themes, risk mitigation strategies, and growth opportunities Experience with HR industry and SaaS, a plus Your own unique tale…