Solutions Engineering Manager

Hi! 👋 I'm Chris, Director of Activation & Implementation at WeTravel. I have been focused on efficient activation & accurate implementation of software products for over the last decade supporting thousands of organizers. I am looking for an eager player coach to lead the growing solutions engineering team as we scale our services & support product development. We plan to be the one stop shop for multi day organizers and we know the right leader can help us accomplish our goal. You will own complex technical customer engagements end to end — designing and building integrations between WeTravel and third-party systems — while also leading and developing a small team of Sales Engineers and Technical Account Managers. This role spans both pre- and post-sale: from technical evaluation and solution design with high-value prospects, through to driving adoption and long-term implementation with existing customers. Long-term, this team may evolve into a dedicated Professional Services function. HOW WE WORK You will sit within the Customer Experience organisation, reporting to the Implementation & Activation Director. On a day-to-day basis, you’ll work closely with Sales, Product, Account Management, Onboarding, and Engineering — acting as the clearest conduit between customer needs and the product roadmap. We move quickly, value clarity, and expect you to build the processes that help the team scale. YOU SHOULD APPLY IF YOU - Have 10-15 years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role - Are comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems - Have at least 5 year of experience managing, mentoring, or leading a technical or customer-facing team - Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts - Are deeply familiar with integration tools like Zapier, and can design, troubleshoot, and optimise automated workflows - Have strong project and programme management skills — you can scope, plan, and drive complex cross-functional initiatives - Thrive in evolving environments and enjoy building structure where little exists YOU MIGHT NOT BE THE RIGHT FIT IF YOU - Prefer a highly defined, stable scope with established processes already in place - Are looking for a purely technical individual contributor role without team leadership responsibilities - Are not comfortable owning customer relationships and leading technical conversations directly ON A WEEKLY BASIS YOU WILL FIND YOURSELF HELPING CUSTOMERS SUCCEED - Leading technical discovery, solution design, and demo presentations for high-value prospects and existing customers - Providing hands-on support across integrations including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups - Acting as the escalation point for senior technical issues, and maintaining a clear prioritisation framework for the team’s work LEADING AND DEVELOPING YOUR TEAM - Managing, coaching, and growing a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning - Building team processes, playbooks, and onboarding resources that scale as the function grows - Taking part in hiring and training as the team expands WORKING CROSS-FUNCTIONALLY - Partnering with Sales, Onboarding, Account Management, and Product to keep customer needs visible and well-represented - Surfacing customer feedback to Product and Engineering, and helping prioritise with clarity - Contributing to the definition of WeTravel’s Professional Services model as the team evolves BUILDING PROCESS AND STRATEGY - Defining and documenting the technical sales and implementation process for the team - Building a library of reusable technical assets: demo environments, integration guides, and solution templates - Tracking and…