Solutions Engineer, Fluentstream

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. About the Role: This role guides customers through the technical and product-facing side of their FluentStream journey by running live demos, supporting product adoption, and supporting customer-facing webinars. You'll be the connective tissue between the teams that win customers and the teams that grow them: partnering with Account Executives during the sales cycle and with Growth Account Managers after close, to make sure every customer understands the product and gets real value from it. If you love translating technical complexity into clarity and enjoy being hands-on with customers - this role is for you. What You’ll Do: Perform customer demonstrations for prospective and existing customers, tailoring the walkthrough to their use case Support the Sales and Growth teams for complex opportunities, digging into prospect requirements to help shape the right solution and to answer technical and product questions throughout the sales cycle Assist with RFP responses, security questionnaires, and other technical documentation needed during the sales process Provide customer training during onboarding for accounts with sophisticated/complex programming requirements Identify adoption gaps and proactively coordinate with customers and internal teams to close them Partner with Growth Account Managers to support renewal and expansion conversations with technical credibility Serve as subject matter expert across our full product suite, including deep knowledge of competitor products and features Create self-service resources (guides, FAQs, walkthroughs) that guide to adoption and reduce Support ticket volume utilizing AI and other tools Own proof-of-concept (PoC) deployments for strategic opportunities Develop and deliver technical training and demos on our products for resellers, partners, and internal teams Provide feedback from prospects and customers to Product/Engineering to inform future development and help shape the roadmap based on real-world insights Experience We’re Looking For: 3+ years of experience in a customer-facing technical role — Solutions Engineering, Sales Engineering, Technical Account Management, or similar UCaaS experience required Experience with onboarding, product adoption, or customer education programs Strong communication skills, with the ability to translate technical concepts into clear, customer-friendly language A collaborative mindset; this role works across Sales, Marketing, and the Growth team daily as well as interface with Product and Operations teams frequently Highly organized, self-directed, and comfortable owning a body of work end-to-end Bachelor's degree in a technical field, or equivalent professional experience Experience with CRM and support tools (e.g., Salesforce, HubSpot, Zendesk) Willingness to travel occasionally for customer and partner visits What We Offer: Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks . Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund) Employer Paid Income Protection Benefits (Basic Lif…