Solutions Engineer

About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: As we evolve our go-to-market strategy to focus on our Ideal Customer Profile (ICP), the Solutions Engineering role has shifted from a passive support function to a central driver of revenue. This role sits at the intersection of Sales, Product, and Customer Success, acting as the bridge between technical capability and business value. Reporting to the Manager of Solutions Engineering and partnering closely with Account Executives (AEs), you will be responsible for owning the "technical win." This is a commercially-minded, high-urgency position for someone who wants to actively influence deal outcomes and shape how our product is presented to the market. This is a remote role with a preference for candidates based in Toronto, Ontario or Utah. You will be expected to align with North American business hours to support Mid-Market and Enterprise deals across these time zones. What You’ll Do: Help win deals: Improve deal quality, reduce friction, and increase close rates through strong technical and commercial execution Run discovery & shape solutions: Uncover real business problems and translate them into tailored solutions and demo narratives Deliver high-impact demos: Run structured, outcome-driven demos that clearly communicate business value (not feature walkthroughs) Handle technical objections: Confidently address integration, scalability, and implementation questions in live deals Stay hands-on with the product: Use and test the product regularly to strengthen demos and technical credibility Partner cross-functionally: Work with Product and PMM to align on releases and share structured field feedback Improve how we sell : Proactively identify gaps in demos, messaging, and sales execution and drive improvements Who We're Looking For : 2+ years of experience as a Solutions Engineer / Sales Engineer in B2B SaaS Strong technical foundation (APIs, integrations, SaaS workflows) with the ability to ramp quickly into complex products Commercially minded: you care about winning deals and connecting technical work to revenue impact Strong demo storyteller who can simplify complexity into clear customer value Confident in discovery and technical objection handling across Mid-Market and Enterprise deals Highly hands-on with the product and comfortable leading live conversations independently Clear, structured communicator who builds trust quickly with both technical and non-technical audiences Fast, proactive operator with strong ownership and follow-through Collaborative partner to Sales, Product, and PMM who brings insights from the field At AfterShip, we know great talent doesn’t always fit every requirement. If you’re…