Shuttle Operation Manager

Responsibilities -Plan, coordinate, and execute daily delivery schedules based on customer requirements and production plans. -Manage driver assignments and dispatch operations to ensure on-time and efficient deliveries. -Conduct onboarding, training, and ongoing coaching for new and existing drivers to ensure compliance with company policies and operating procedures. -Monitor and track daily dispatch activities, proactively resolving scheduling or delivery issues as they arise. -Ensure drivers complete assigned routes safely, efficiently, and on schedule through consistent communication and timely follow-up. -Coordinate with the Fleet Management team to schedule preventive maintenance, repairs, inspections, and equipment availability for trucks and trailers. -Monitor transportation KPIs, including on-time delivery, driver productivity, equipment utilization, and service performance, and implement corrective actions when needed. -Ensure compliance with DOT regulations, company safety policies, and all applicable transportation requirements. -Maintain effective communication with customers, warehouse operations, production teams, and other internal departments to support seamless transportation operations. -Serve as a backup CDL driver when operational needs require, including covering driver absences or emergency deliveries. Qualifications -Minimum 5 years of experience in transportation operations, including experience as a Transportation Supervisor or in a similar leadership role. -Strong written and verbal communication skills, with the ability to effectively interact with drivers, customers, and cross-functional teams. -Excellent time management and prioritization skills, with the ability to manage multiple tasks and meet deadlines. -Strong organizational and problem-solving skills with keen attention to detail. -Ability to thrive in a fast-paced, dynamic transportation or logistics environment. -Proficiency with Transportation Management Systems (TMS) and Microsoft 365 applications (Excel, Outlook, Teams, Word, etc.). -Demonstrated leadership experience in supervising drivers or transportation personnel and ensuring operational efficiency. -Knowledge of DOT regulations, transportation compliance, and safety standards is highly preferred. Preferred Qualifications -Valid CDL Class A license. -Experience managing shuttle, dedicated fleet, or warehouse transportation operations. -Experience using transportation analytics and KPI reporting to improve operational performance. -Bilingual in English and Korean.