Shift Leader

##### **Shift Leader** ##### The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide. ##### ##### **What We Need** ##### As a Shift Leader, you will ensure every shift runs smoothly and we deliver a Damn Good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities. ##### **What You’ll Do** - ##### **Shift Leadership:** You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence. - ##### **Key Holder Responsibilities:** You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility. - ##### **Task Delegation:** You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift. - ##### **Guest Experience:** You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care. - ##### **Team Support:** You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards. - ##### **Operational Excellence:** You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards. - ##### **Inventory and Prep Management:** You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality. - ##### **Cash Handling:** You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities. - ##### **Compliance and Safety:** You will complete and ensure compliance with all health, safety, and regulatory checklists. - ##### **Problem-Solving:** You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary. - ##### **Flexibility:** You will perform other duties or special projects as assigned to meet evolving business needs. ##### **How You’ll Do It** - ##### **Leadership:** You will set the tone for the team, demonstrating Torchy’s values and fostering a positive work environment. - ##### **Adaptability:** You will remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity. - ##### **Communication:** You will ensure clear and open communication with team members, providing direction, feedback, and encouragement. - ##### **Attention to Detail:** You will uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience. - ##### **Teamwork:** You will work collaboratively with all team members, building trust and respect to achieve shared goals. ##### **What You Need** ##### Minimum Qualifications - ##### Experience in a supervisory or leadership role in a restaurant or similar environment. - ##### Strong understanding of food safety, guest service, and restaurant operations. - ##### Required state alcohol-server and Manager ServSafe certifications. - ##### Flexibility to work varying shifts, including evenings, weekends, and holidays. - ##### Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods. ##### Preferred Qualifications - Bilingual English/Spanish, a plus. - ##### Experience in training, mentoring, and developing team members. - ##### Familiarity with inventory and cash-handling processes. - ##### Proven ability to handle high-pressure situations with professionalism. **Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:** - $17.00 - $22.00 per hour based on experience - **Flexible** schedules - Incredible **growth opportunities**. This is more than just a job…it can lead to a Damn Good career! - Damn Good…