Chief Operating Officer

About Golden Child Golden Child is redefining pet nutrition through an uncompromising focus on health, quality, and culinary craftsmanship. A Miami-based startup, we've built a founding team of board-certified veterinary nutritionists, supply chain experts, and classically trained chefs to engineer a food system held to human-grade standards. Golden Child offers Our chef-crafted, science-backed Mains and functional Drizzles that are designed to support lifelong health. Because feeding your dog should be an expression of love, care, and taste. https://mygoldenchild.com/ The Role Golden Child is looking for a COO to build and scale the operating engine behind the business. You will own the journey from ingredient sourcing and manufacturing through inventory, fulfillment, and delivery to the customer. You will also be responsible for building the systems, supplier network, cost structure, and operational capabilities required to scale Golden Child from an early-stage DTC business into a national, omnichannel consumer brand. This is a highly hands-on role. You will operate at both the strategic and executional level: negotiating with suppliers, solving production challenges, improving unit economics, building operating systems, and determining which capabilities Golden Child should own versus outsource. You will report directly to the CEO and work closely with our Culinary, Veterinary Nutrition, Product, Finance, and Growth teams. What You'll Own 1. Supply Chain & Fulfillment: - Own Golden Child's end-to-end supply chain, including ingredient and packaging sourcing, supplier relationships, co-manufacturing, production planning, inventory, cold-chain logistics, fulfillment, and delivery. - Build a resilient supplier and manufacturing network with appropriate redundancy while maintaining exceptional standards for quality, freshness, and customer experience. 2. Gross Margin & Unit Economics: - Own the operational levers of gross margin improvement. - Identify and execute opportunities across ingredient sourcing, packaging, manufacturing, freight, fulfillment, waste, vendor terms, and operational efficiency. - Develop a clear roadmap for improving unit economics as the business scales, including evaluating when capabilities should remain outsourced versus be brought in-house. 3. Manufacturing & Operational Scale: - Build the manufacturing and operational infrastructure required to support significant growth. - Own relationships with co-manufacturing partners while continuously evaluating Golden Child's long-term manufacturing strategy, including opportunities for dedicated capacity, vertical integration, and in-house production. - Translate demand forecasts into production and inventory plans that balance availability, freshness, working capital, and waste. 4. Product Commercialization: - Partner with Culinary, Veterinary Nutrition, R&D, and Product to bring new physical products from concept to commercial production. - Own the operational commercialization process—including sourcing, costing, manufacturing feasibility, packaging, production trials, scale-up, and launch readiness. 5. Quality & Food Safety: - Build and maintain rigorous quality and food-safety systems across Golden Child's supply chain. - Ensure every product meets Golden Child's internal standards as well as applicable regulatory, manufacturing, traceability, and food-safety requirements. - Create systems that protect quality as production volumes, suppliers, manufacturing partners, and distribution channels expand. 6. Systems & Operating Infrastructure - Build the systems and processes that allow Golden Child to scale without unnecessary complexity. - Own the operational technology stack across forecasting, purchasing, production, inventory, fulfillment, and supply-chain visibility. - Take an AI-forward approach to operations, identifying opportunities to automate workflows, improve forecasting and decision-making, and give the team real-time visibility into the bus…