Service Technician - Technology Products

The Service Technician I executes the setup, installation, and repair of electronic communication and surveillance systems for remote and field-based sites. This position provides field support for technology products such as communications and networked surveillance equipment. It requires hands-on technical skills, strong troubleshooting ability, and a customer-first attitude. **Key Responsibilities:** - Install, configure, and repair communication systems. Including: mobile cellular communications equipment, wireless network products, and satellite equipment (e.g., PBX, modems, routers, satellite terminals, and hard-wired connections). - Support maintenance and repair of surveillance systems including IP cameras, NVRs, and supporting powered components. - Configure and troubleshoot network, telephony, and satellite terminal-related systems. - Perform routine maintenance and system checks; complete field retrofits and upgrades. - Communicate job progress and issues to customers, project managers, and management. - Crosstrain and collaborate with additional field operations as required. **Essential Knowledge, Skills & Abilities:** - Knowledge of basic networking concepts and low-voltage systems. - Familiarity with various Video Management Systems (VMS) and IP-based cameras. - Ability to work independently or with minimal remote guidance. - Strong troubleshooting and problem-solving skills. - Excellent attention to detail and strong customer service orientation. - Proficiency in Microsoft Outlook, Excel, and Word. - Valid driver’s license and acceptable driving record. - Ability to lift up to 60 lbs and travel as needed. **Preferred Qualifications:** - Training from a two-year vocational or technical program or equivalent field experience. - 1–2 years of experience in surveillance, communications, or related low-voltage installation work.