Service Supervisor positions focus on delivering results in their domain. This page aggregates open Service Supervisor roles and what employers typically expect.
SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. We’re looking for a people‑focused, results‑driven Service Supervisor to join our growing team. In this role, you’ll develop motivated, high‑performing employees and ensure our clients receive accurate, timely, and exceptional service. Your leadership will directly shape the experience of both our team and our customers. Essential Functions: Ensure direct reports meet performance and accuracy goals. Lead, coach, and develop team members through training, feedback, and recognition. Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth. Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs. Maintain turnaround times and call standards that meet or exceed client and SISCO expectations. Manage daily workflow and projects related to PPO and Provider Maintenance Experience: Medical claims and customer service supervisor experience preferred About SISCO: SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA. For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook
Salary estimate
$128,000 – $173,000/yr
Provided by the employer.
Skills for this role
Leadership
Resume tips for Service Supervisor applicants
Lead with measurable achievements relevant to Service Supervisor (numbers, scope, impact).
Mirror the exact keywords from the Service Supervisor posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Sales, Leadership).
Keep it to one page for early-career, two pages for senior Service Supervisor candidates.
Interview preparation
Prepare concrete STAR-format stories that show Service Supervisor outcomes you drove.
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Be ready to explain how you'd approach a typical Service Supervisor problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About Cottingham & Butler
Cottingham & Butler is actively hiring on Jobedly. Explore their open roles and what it's like to work there.