Service Order Dispatcher

## Pay Rate $25.77 per hour ## Telecommute Status Onsite ## Announcement PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position: ## AbilityOne This position is on a federal AbilityOne contract that requires that most of the work hours are performed by employees with disabilities. Due to program requirements, this particular position needs to be filled by a person with a disability ## Job Description **PRIDE Industries** **Job Description** **Job:** Service Order Dispatcher **Job Code:** J54 - JB-Service Order Dispatch **SCA Occup:** 01320 Service Order Dispatcher **Salary Grade:** Federal Wage Determination or Collective Bargaining Agreement **FLSA Status:** Non-Exempt **Approval Date:** March 2017 **POSITION SUMMARY:** Under general supervision a Service Order Dispatcher receives, records, and distributes work orders to service crews upon customers' requests for service. The dispatcher records information, prepares work orders, schedules service, dispatches service crews, keeps a record of work orders and service calls, relays information to other departments, and communicates with the customer to ensure satisfactory service. **TYPICAL DUTIES:**1. \*Observe, receive, obtain, and document information from multiple sources, with focus on customer service;2. \*Research complaints and recommend resolutions; 3. \*Translate oral information from the client accurately into work order software;4. \*Identify, organize, plan, and prioritize requirements of maintenance and repairs;5. \*Relay work orders, messages, and information to others by phone, 2-way radio, written form, e-mail, and in person;6. \*Create, coordinate and track service orders to ensure work is authorized and meets time requirements;7. \*Audit and maintain documents for accuracy and completeness;8. \*Represent PRIDE to customers, public and other external sources;9. \*Follow all safety rules; 10. May schedule maintenance service; 11. Performs other duties and projects as required. \* Denotes Essential Job Function **MINIMUM QUALIFICATIONS:**• Computer literacy including skill to operate word processing, spreadsheet, Internet, and service order applications;• Ability to communicate effectively orally and in writing, and to respond to questions from vendors, customers, management, and others;• Ability to build effective working relationships with staff, customers, and others; • Follow organized, structured procedures to provide services to serve customer and identify best alternative solutions to problems;• Ability to compile, code, categorize, calculate and verify information with attention to accuracy and detail.• Ability to manage and accurately track resources and time, and adapt to changing work priorities; **EDUCATION REQUIREMENTS:** Not Applicable **CERTIFICATES OR LICENSES REQUIRED:** The following licenses or certificates may be required depending on local, state and/or contract requirements: Valid Driver's License **PHYSICAL REQUIREMENTS:** Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance: • Maneuvering to and around equipment • Bending, stooping, and reaching• Utilizing keyboard• Monitoring computer systems• May include viewing computer/CCTV monitor(s) and detailed work requiring close vision• Moving or lifting boxes up to 25 pounds • Answering/making phone calls • Communicating with others **WORK ENVIRONMENT:** Work is primarily performed at a customer’s location in an office / shop environment with limited privacy and some exposure to background noise and/or noise from equipment. Transporting to locations with the work site may be required. Employees may also be exposed to extreme cold or heat. **DISCLAIMER:** The above information on this description has been designed to indicate the general n…