Senior Management Analyst

The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community. The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program. The Exchange embraces the following equity statement adopted by our Board of Directors: *Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange’s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.* **SUMMARY** The Senior Management Analyst position reports directly to the CIO and serves as the expert on complex, multidimensional IT issues. It also functions as the lead for department-level initiatives and organization executive-level reporting and provides consultation to the staff and IT Management and Leadership on topics having organization-wide impact. The Senior Management Analyst plays a pivotal role in driving IT excellence. This position oversees process improvement initiatives, leveraging Agile and Lean methodologies to streamline operations. This includes developing IT policies, crafting and monitoring performance metrics, and managing communication plans. The Management Analyst also coordinates strategic plan preparation and conducts organizational process reviews, ensuring alignment with departmental goals. Their analytical skills are critical in preparing comprehensive management reports that assess IT resources and their impact on project schedules. These insightful reports, along with the Management Analyst's recommendations, significantly influence expenditure and budget decisions across the department, organization, and state. **DUTIES AND RESPONSIBILITIES** • Work with the CIO and IT Leadership to conduct long-range planning, develop strategies, define departmental needs and priorities, and set goals and objectives. • Leads the department’s continuous process improvement program. Facilitates process improvement events and develops, oversees and manages the execution of the implementation plans for improvement initiatives related to IT service delivery having organization-wide impact. • Manages the department’s performance measures, including development, complex analysis, and accurate reporting. Independently researches and proposes new performance measures to more accurately reflect strategic initiatives, as appropriate. Consults with department leadership on documentation and calculating performance measures. Independently prepares monthly reports of performance measure status, including recommending action plans and tracking the progress. • Participate in BRATS…