Senior Director, Quote to Cash Transformation

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So what is the role all about? This role owns NICE's Quote-to-Cash transformation — reigniting and driving to completion a multi-year enterprise program that modernizes how NICE quotes, orders, bills, and recognizes revenue, from initial customer commitment through cash in the bank. It sits inside the Transformation Management Office, working directly with senior Finance, Revenue Operations, and technology leadership to turn a stalled, high-complexity initiative into disciplined forward motion. This is not a program coordination role, and it's not a status-reporting seat. It's a senior operator with real Quote-to-Cash domain depth — someone who has actually run a CPQ, billing, or revenue recognition transformation, not advised on one from the outside — who can walk into a complex, partially-built program, take ownership of it without needing months to relearn the domain, and drive it to outcomes that materially change how the business runs. If you're the type who gets energized by a program everyone else finds too messy to touch, this is built for you. How will you make an impact? Own the reactivation of NICE's Quote-to-Cash transformation end-to-end — from Lead-to-Opportunity and Quote-to-Order through Order-to-Fulfill, Invoice-to-Cash, and Revenue & Finance — turning a paused, complex program back into disciplined forward motion Serve as the internal business owner and primary counterpart to the external systems integration partner, holding them accountable to scope, timeline, and outcomes — not just attending their status meetings Operate the existing program governance — program management, business architecture, technology leads, and functional workstream owners — rather than rebuilding it from scratch; this is a restart, not a green-field build Re-engage Finance, IT, Revenue Operations, and functional stakeholders around clear decisions, tradeoffs, and business outcomes, not another round of alignment meetings Give senior sponsors a credible, fact-based read on program status, risk, and delivery confidence — no spin, no sugar-coating Track and report value realization against the outcomes that actually matter: a frictionless customer experience, scalable monetization models, real-time visibility into cloud KPIs, and a materially shorter quote-to-cash cycle Have you got what it takes? Non-negotiable: Has led or been directly accountable for an enterprise-scale quote-to-cash, CPQ, billing, or revenue recognition transformation — not advisory-only experience. Domain depth matters more here than a consulting pedigree Comfortable owning a large, complex, multi-year program without needing months to get up to speed on the domain A credible counterpart to an external systems integration team and to CIO-level technology leadership — comfortable pushing back on scope, timeline, and delivery assumptions, not just relaying them Has restarted or rescued a stalled transformation before — knows the difference between standing something up from scratch and re-igniting a program that already has scope, vendor relationships, and stakeholders who need to be won back over A translator, not a bureaucrat — turns a stalled, complex enterprise program into forward motion and gives executives a clear, honest view of status, risk, and business case integrity, rather than another status deck Excellent executive communication and the stomach to influence without authority across Finance, IT, Revenue Operations, and executive sponsors who don't report to you You will have an advantage if you also have: Experience with Zuora or a comparable monetization, billing, or revenue recognition platform. Prior experience operating as the business-side executive over a la…