Senior Collections Specialist

**Senior Collections Specialist** Transcend Credit Union is seeking an **experienced** **Senior Collections Specialist** to join our team. In this role, you will play a critical part in helping members navigate financial challenges while protecting the credit union's assets and supporting our mission of improving each member's financial well-being. The ideal candidate is service-driven, results-oriented, and knowledgeable in all aspects of consumer collections, including delinquency management, repossessions, bankruptcies, and recovery efforts. **Must successfully complete:** - Criminal background check - Credit check - Drug screen **What You'll Do** **Collections & Member Assistance** - Manage delinquent loan accounts in accordance with credit union collection policies and procedures. - Contact members by phone, mail, and other approved communication channels to determine causes of delinquency and establish repayment solutions. - Work collaboratively with members to create effective workout plans and bring accounts current whenever possible. - Maintain accurate account records, update system notes, and document collection activities. - Monitor and control delinquent accounts to minimize losses and maximize recoveries. - Prepare and coordinate repossession activities and assist with the assignment of approved outside recovery agents. - Handle warranty cancellations as needed. - Assist with the management of charged-off accounts and recovery efforts. **Legal & Compliance Support** - File claims, coordinate legal processes, and attend hearings as needed. - Represent the credit union in depositions and court proceedings when required. - Maintain working knowledge of bankruptcy proceedings and assist with collection-related bankruptcy matters. - Ensure all collection practices comply with applicable laws, regulations, and credit union policies. **Reporting & Operational Support** - Track and report recovery activity on a monthly basis. - Assist in preparing delinquency, charge-off, recovery, and other departmental reports. - Inform management of unusual collection issues or emerging trends. - Participate in the Collections and Call Center call queue as needed. - Maintain current knowledge of credit union products, services, policies, procedures, and regulations. **Service Excellence** Our team is committed to providing service that is: - Respectful - Resourceful - Attentive - Responsive - Accurate - Appreciative The successful candidate will consistently deliver exceptional service to both internal and external members while fostering positive relationships and maintaining professionalism in every interaction. **Qualifications** - High School Diploma required. - Five years of progressive experience in Collections in a Financial Institution or equivalent work experience preferred. - Maintain a consistently positive, helpful attitude with internal and external members. Act with a sense of urgency to resolve issues and provide outstanding service. Must be service driven. - Ability to abide by Transcend's Service Mission and Promises. - Present a polished, professional image regarding conduct and appearance. - Communication and interpersonal skills to effectively work with members and co-workers. - Ability to proficiently use a personal computer and applicable software employed by the Credit Union. - Self-motivated; ability to perform at a high level with minimum supervision. Driven by results. - Comprehensive knowledge of regulations and laws affecting Collections and Lending with emphasis on a strong working knowledge of the Foreclosure, Repossession, and Bankruptcy Code and Legal process. - Ability to handle multiple and/or changing priorities simultaneously.