Senior Account Manager, Promotional Medical Education

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. The Senior Account Manager (SAM) oversees Promotional Medical Education (PME) projects within a vertical account team to ensure quality and provide continuity and tactical alignment while also leading high-profile projects from the client through to the project manager and cross-functional team. The SAM will partner with the Account Director to assist brand partners with the development and management of the tactical plan. This role requires a strong awareness of the account’s strategic direction, as well as knowledge of clients’ products and processes. The success of this position relies on the success of the team, meeting clients’ expectations, partnering with colleagues, and individual performance. This is a hybrid role, based in Indianapolis, Boston, Chicago, or New York City—or remotely within the US, depending on team and business needs. What you’ll do: Ensure quality and consistency across all client projects and tactics led by both internal and external partners Act as the in-house client at all times, serving as the primary liaison within the respective account and communicating client expectations to the cross-functional team Drive strategic partnerships with clients by applying knowledge of their products and objectives, supporting organic growth opportunities through a strong understanding of PME capabilities and attention to buying signals Partner with the Project Management Team to execute projects from initiation through close, developing and managing creative briefs, client scope statements, and monitoring overall project scope Provide oversight and consultation to Account Managers on project execution, supervising projects to ensure tactical and strategic goals are met, and providing final approval on all deliverables Lead and actively participate in strategic brainstorming sessions and annual planning Execute client status meetings, prepare all meeting materials and follow-up items, and develop and communicate status reports to management and clients Monitor and manage project-related risks and issues in partnership with the project manager, resolving and escalating to the client when needed Provide invoicing information, budget status updates, peer-to-peer channel insights and recommendations to clients as requested Assist the business owner with proposal creation, budget development in partnership with finance and project managers, and other strategic work as delegated by the Account Director Follow all policies, procedures, industry standards, and compliance guidelines, ensuring team members’ adherence This position is a perfect fit for you if: Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. You are highly organized self-starter, able to work indepe…