Billing Coordinator

About Us InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care. Team InStride Health: Our Core Values Give Heart : We lead with heart, treating patients and their families the way we want our loved ones to be treated. Work Smart : We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation. Have Humility : We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset. Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters. About the Role We are seeking a Billing Coordinator to support front-end and back-end billing operations across our fully virtual care delivery model. This role plays an important part in supporting a seamless and compliant revenue cycle by helping ensure services are accurately documented, charges are entered on time, and insurance claims are submitted, tracked, and resolved efficiently. The Billing Coordinator will support key billing activities including charge entry, claims submission and follow-up, denial resolution, patient billing, and accounts receivable monitoring. With guidance and partnership from senior team members, this role will assist in identifying patterns related to billing errors and denials and contribute to efforts aimed at improving clean claim rates, reimbursement outcomes, and overall billing accuracy. This role requires close collaboration and strong communication skills to build effective working relationships with care team members, cross-functional partners, families, and external stakeholders. The Billing Coordinator also serves as a supportive point of contact for families navigating insurance and billing questions, balancing technical knowledge with empathy and clear communication. Responsibilities: Review clinical documentation to support accurate and timely charge entry in the billing system in accordance with payor requirements. Assist with monitoring for missing or delayed charges and support timely submission within payor filing limits. Submit insurance claims and monitor claim status to help ensure compliance with payor-specific guidelines. Assist in identifying and correcting claim errors, rejections, and denials to support a clean and efficient billing cycle. Support denial resolution activities, including investigation, correction, resubmission, and follow-up, with guidance as needed. Help identify billing denial trends and contribute observations to senior team members to support improvements in clean claim rates and reimbursement outcomes. Serve as a billing point of contact for families, explaining insurance processing, copays, deductibles, and balances with empathy and clarity. Assist with self-pay billing, patient statement cycles, and individualized payment plans. Support accounts receivable monitoring through reporting, reconciliation, and audit-related activities. Use billing and financial reports to help manage daily workflows and prioritize follow-up tasks. Partner with Patient Experience, Authorization & Eligibility, and clinical teams to help resolve coverage questions and support billing education. Maintain accurate patient accounting records while adhering to HIPAA and internal data privacy and confidentiality polici…