Security Associate | Full Time | PM & Overnight Shifts

Join Our Team as a Security Associate at HI USA New York City Hostel! Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are accepting applications for a Security Associate who will play a crucial role in maintaining our facility's security and welcoming atmosphere. Position Details: Pay: $19 - $21 per hour Shifts: Flexibility to work both PM and Overnight shifts required Type: Full Time, Benefits Eligible Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply). Perks: - Free stays at other HI USA hostels (subject to availability) - Discounts on hundreds of brands - On-the-job training - Opportunities for growth within HI USA - Friendly and inclusive work environment - A great opportunity to gain hands-on experience and build skills across security and front desk operations in the hospitality industry Role Objectives: - Ensure a safe environment through active patrol, strict access control, monitoring, and reporting - Greet staff, guests, and vendors in a courteous and attentive manner - Respond swiftly and appropriately to distress and emergency calls - Collaborate effectively with management, reception, and housekeeping staff - Provide excellent guest service and support the hostel’s welcoming atmosphere Role Responsibilities: - Patrol property on foot to secure employees and guests across multiple floors and common areas - Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary - Communicate suspicious behavior and incidents to staff and management in a timely manner - Monitor surveillance equipment as needed for incident response - Control access points, manage heavy traffic during check-ins, check-outs, and events - Complete daily reports and shift recaps - Secure all doors, windows, and exits based on shift requirements - Assist with general customer service duties, including welcoming guests, assisting with luggage, making kay cards, receiving, and assisting with guest packages. - Provide lobby support during high-traffic periods by engaging with guests, addressing routine requests, and helping expedite service needs. - Perform other duties as assigned by management Skills/Qualifications: -High school diploma or equivalent -New York Security Guard License (unarmed position) -1 year of security officer experience -Ability to obtain F53 license within 90 days if not already possessed -Customer service experience -Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process -Experience in 24/7 hospitality/retail environments -Willingness to learn hostel operations -Helpful and courteous demeanor Physical Requirements: - Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear - Occasionally required to climb or balance - Must be able to lift and/or move up to 50 pounds - Moderate noise level in the work environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Make a Difference! At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Security Associate. Want to see what a day in the life at HI USA looks like? Follow us on [TikTok](https://www.tiktok.com/@hiusahostels)! PM and Overnight Shifts, PM shifts are from 4-12:30 am, and Overnights are from 12 am - 8:30 am, weekend availability required