Second Shift Supervisor Warehouse

**Position Summary:** The Second Shift Warehouse Supervisor leads a team of Warehouse Associates to meet operational goals while ensuring safety, productivity, and compliance with OSHA and company standards. Working in both warehouse and cooler/freezer environments, this role oversees the movement of perishable and non-perishable food products through Philabundance’s distribution network. The Supervisor provides hands-on leadership, coaching, training, and performance management to support team success and operational efficiency. Typical responsibilities include overseeing order selection, staging, verification, warehouse sanitation, and the safe use of equipment and facilities, with occasional involvement in shipping, receiving, and inventory put-away. The team generally works from 1:00 p.m. to 9:00 p.m.; however, flexibility is required to support staggered schedules, evenings, weekends, overtime, and varying work locations based on operational needs. The Supervisor is responsible for scheduling and communication to maintain appropriate staffing levels and ensure smooth operations. **Competencies:** • Accountability: reliable, honest, and transparent; regularly makes commitments and takes ownership of responsibilities. • **Effective Communication:** conveys information clearly, with respect and integrity, using professional manners and the appropriate means and channels for the audience and subject matters. • **Agility:** maintains efficiency in a changing work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. • **Quality:** Work is organized, accurate, and neat. The employee demonstrates a commitment to excellence by reviewing work, learning from mistakes, and seeking feedback to improve quality as needed. • **Engagement:** contributes to the success of the organization by embracing teamwork, taking initiative on tasks and problem-resolution, and seeking out learning opportunities. • **Primary Responsibilities:** • Maintain, or establish, and execute processes and procedures (SOP’s) for picking and staging agency partners’ orders. • Manage the agency order selection process by setting Warehouse Associate standards and goals and monitoring their work, coaching when necessary, and praising them when appropriate. To expedite driver loading the following day, manage the order staging process. Ensure orders are placed in the correct staging location lane(s) and that pallet labels are accurate. Verify the accuracy of the orders after they are staged. Confirm that the items selected and quantities match the agency order. • Track the Warehouse Associate’s production numbers (cases or lines per hour) and order selection accuracy. • To always remain audit-ready, oversee the daily, weekly, and monthly follow-through of cleaning, sanitation, OSHA, and food safety requirements, roles, and responsibilities assigned to Warehouse. • Manage team resources to ensure appropriate support is available, including work planning, attendance, performance, training, and staffing. • Able to operate forklifts and pallet jacks, and other large equipment, and certify others. • Exemplify a high level of positive customer service; professionally communicate with customers/volunteers in a courteous manner and respect agency personnel and clientele. • Identify, track, and provide timely reporting of warehouse activity, inventory statuses, quality control, and team and staff performance levels, including attendance, customer service, and production levels. • Manage warehouse health and efficiency, including ownership of a clean work environment, safety standards, responsible food handling standards (Serve Safe), and collaboration with internal and external customers. • Manage the identification and development of solutions for problem areas, creative and proactive thought for improvements, and the resolution of roadblocks by the entire team. • Manage preliminary reporting through available tools, with…