Scheduler (103209)

**SECTION 1: Job Summary (Summary of the basic functions of the position)** Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties: **SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)** - Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser) - Verifies all pertinent patient demographic information in computer system, including insurance information. - Confirms patients’ appointment and answers incoming questions about appointments. - Instructs patients in locations and directions. - Enters appropriate data into computer and retrieves data. - Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed - Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service. - Performs other duties that may be necessary or in the best interest of the organization. **SECTION 3: Experience Requirements** - Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience **SECTION 4: Knowledge, Skills and Abilities Requirements** - Detail oriented, professional attitude, reliable - Management and organizational skills to support the leadership of this function - Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations - Interpersonal skills to support customer service, functional, and team mate support needs - Able to communicate effectively in English, both verbally and in writing - Mathematical and/or analytical ability for basic to intermediate problem solving - Basic to intermediate computer operation - Proficiency with Microsoft Excel, Word, and Outlook - Specialty knowledge of systems relating to job function - Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines **SECTION 5: Supervisory Responsibilities:** - This position has no supervisory responsibilities.