Program Manager, Non-Medical Drivers of Health (NMDoH) Programs (4013)

**Key Responsibilities:** - Supervise and lead day-to-day operations for Culinary Medicine, Exercise/Wellness programming, and Shared Medical Appointments, ensuring programming is culturally responsive and accessible, reducing barriers to participation. - Translate strategic vision into actionable and scalable operating plans, including standard operating procedures (SOPs) and clinical and/or operational workflows. - Monitor program performance and proactively identify barriers, troubleshoot issues, and implement improvements to increase impact, efficiency, and participant experience. - Track and report program metrics using data to drive continuous improvement across program portfolio. - Support evaluation activities such as surveys, focus groups, and feedback loops; incorporate participant and staff feedback into continuous improvement activities. - Collaborate with clinicians, care teams, and educators/fitness advisors to plan, implement, and scale Shared Medical Appointments for various chronic conditions and/or life stages and ensure clinical workflow integration. - Support ongoing training, coaching, and performance feedback for program team members. - Cultivate and maintain relationships with internal and external partners in support of program growth. - Represent Waco Family Medicine at community events and partner meetings/workgroups/coalitions as needed. - Support budget monitoring for assigned programs, including routine purchasing and vendor coordination. - Track supply needs (e.g., culinary supplies, educational materials, exercise equipment) and maintain inventories to prevent disruptions to program delivery. - Assist with grant/program deliverables as applicable (e.g., narrative updates, outputs/outcomes reporting). - Evening and/or weekend hours may be required to support program goals. **OTHER DUTIES:** - Assist with administrative tasks and program errands as needed - Serve on internal or external committees and participate in planning - Undertake special projects as assigned by the Chief Health Impact Officer or Director of Health Impact **PHYSICAL AND MENTAL REQUIREMENTS:** - Visual and auditory accuracy - Shift length - 8 hours - Indoor setting - Continuous use of computer and calculator - Long periods of sitting - Frequent use of telephone - Continuous repetitive grasping and manipulation of both hands - Continuous conversational communication - Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing - Occasionally carrying, lifting, pushing and pulling up to 25 lbs. - Occasionally working in confined, noisy, dusty areas - Understand/carry out simple/detailed, oral/written instructions - Memorize and retain instructions - Read and interpret detailed specifications - **Program Manager, Non-Medical Drivers of Health (NMDoH) Programs** **REPORTS TO**: Director, Non-Medical Drivers of Health (NMDoH) Programs **EDUCATION & EXPRIENCE:** Master’s degree in public health, Social Work, Business Operations/Administration, Health Administration, or related field; bachelor’s degree in related fields will be reviewed. Equivalent experience may be substituted for education and experience requirements. Three to five years of experience in healthcare, nonprofit, public health, community-based services, and/or health equity-focused work. **SKILLS:** Excellent operational and time management, with a proven ability to manage multiple concurrent programs, track detailed workflows, collaborate with stakeholders, and meet deadlines in a fast-paced environment. Strong analytical and problem-solving skills, including the ability to identify process inefficiencies and implement system improvements. Demonstrated experience in project and program management, including project coordination, timeline development, deliverable tracking, and performance measurement. High attention to detail with a systems-oriented mindset and commitment to operational consistency. Commitment to serving historically underserved…