Sales Support Assistant, KSHB

Are you a detail-oriented professional who thrives in a fast-paced sales environment? KSHB in Kansas City is looking for a Sales Support team member who will be the backbone of our sales department, ensuring seamless operations and exceptional customer service. You'll play a crucial role in supporting our sales team while building strong relationships with clients and helping drive revenue success. ## WHAT YOU'LL DO: - Contact clients as needed regarding ad materials, pricing, billing or special upsell opportunities. - May input ads into the ad order system. - Assist in collecting and composing ad copy, maintaining account base and ensuring high customer service. - Work closely with order entry, traffic and layout as needed to ensure clients advertising schedules are met. - Calculate and have the ability to communicate rate packages to client and prospects. - Assist Sales manager on all special project details including but not limited to production schedule, rate authorization and communication. - Facilitate & process sales presentations. - Generate sales reports. - Identify and correct any billing errors or issues prior to end of month. - Correctly input client billing adjustments within the same month as dispute identified. - Attend sales training and planning meetings. - Research problems that develop with accounts and troubleshoot the issue developing a satisfactory conclusion for the property and the customer needs. - Handle the daily general clerical functions such as filing, answering phones, creating correspondence and calculating rates to quote to customers when they call. - Arrange and distribute various advertising materials and sales reports to the proper areas in a timely manner. - Provide exemplary customer assistance. - Adhere to company policy and assigned standards of performance. - Other duties as assigned. ## WHAT YOU'LL NEED: - High school diploma or equivalent required - Generally 2+ years of experience in administrative or sales support or a related field preferred ## WHAT YOU'LL BRING: - Strong customer service skills - The ability to read, analyze, and interpret sales demographics information and creative layouts - Must have the ability to generate reports, business correspondence, and presentations - Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers - Must have the ability to calculate figures related to the advertising rate packages - Proficient use of Microsoft Office (Excel, Word, Outlook) - Must have the ability to learn new software programs such as ad order entry and customer relations management software - Must have good organizational skills and the ability to meet deadlines - Communicate and work as a team player both internally and externally ## WHERE YOU'LL LIVE, WORK AND PLAY: Kansas City offers the perfect blend of Midwestern charm and big-city amenities. Known for its world-famous barbecue, vibrant jazz heritage, and passionate sports culture, KC is home to the Super Bowl champion Kansas City Chiefs and the World Series champion Kansas City Royals. The city boasts a thriving arts scene with the Nelson-Atkins Museum of Art, the Kauffman Center for the Performing Arts, and the historic Country Club Plaza shopping district. Kansas City's affordable cost of living, diverse neighborhoods, and strong sense of community make it an ideal place to call home. From the bustling Power & Light District downtown to the trendy Crossroads Arts District, there's always something happening. Enjoy beautiful fountains throughout the city (KC has more fountains than any city except Rome!), explore miles of trails and parks, or catch a show at the historic Starlight Theatre. With a growing tech sector, excellent schools, and a welcoming atmosphere, Kansas City offers an exceptional quality of life for professionals and families alike. #LI-SM2 #LI-Onsite # # **If you are a current Scripps employee, please do not apply on this site. Pleas…