Retail Sales Representative Lead

*Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.* *At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.* *Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.* *We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.* A Day in the Life of the - Oversee successful day-to-day operation of Retail and RSR functions. - Support the on-boarding of retail staff. - Supports the day-to-day tasks of overseeing multi-store employee work and time-off schedules. - Train, assist, coach, and develop RSR team in partnership with Regional Retail Manager. - Act as retail store back-up for Regional Retail stores, including coverage for lunches, breaks, and vacation. - Influence retail employees to focus on high quality service, sales, and retention efforts. - Promote company objectives and champion World-class customer experience. - Collaborate on developing and distributing sales and service reporting. - Review and complete team batch adjustments. - Collaborate with and provide auxiliary support for other retail teams and work groups within the Region. - Oversee accurate cash handling for multiple retail stores and RSR group; preparing deposits and posting payments. - Assist with organizing and auditing RSR commissions; tracking attendance and payroll as needed. - Seek opportunities with customers to enhance the company’s image; always set a positive example for peers by presenting a neat appearance and showing respect for our customers and their property. - Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment. - Review and authorize corrections and crediting of customer accounts, including batches and adjustments (to be completed at the local level, in partnership with Retail Management). - Other duties as assigned. What You Bring to the Table: - Requirements/Qualifications - Education: High school diploma or equivalent - 2-3 years’ experience at Astound in Retail or other Customer Service related functions - Phone customer support/service related background. - Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management. - Is positive, pleasant, and respectful. - Bilingual skills a plus. - Friendly, enthusiastic, and outgoing demeanor. - Demonstrates a thorough knowledge of cable and data products and services. - Ability to learn and retain new information and concepts quickly. - Demonstrates ability to diagnose and solve problems. - Exhibits the ability to follow direction and possesses the ability to follow through. - Displays proven good judgment and proactive decision-making skills. - Must possess the ability to adapt to change. - Cable Television and/or Telecommunications industry experience preferred. - Ensuring team maintains a neat appearance, shows respect to internal/external customers, and respect of customer property. - Maintain, uphold, and audit PCI compliance. - Manage employee schedules to ensure proper store coverage while maximizing e…