Restoration Technician

**Benefits:** - 401(k) - 401(k) matching - Company parties - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Parental leave - Training & development - Vision insurance # **SERVPRO® Restoration Technician** **Primary Role:** Respond to service calls as needed and perform assigned production tasks in accordance with SERVPRO® guidelines. Support the Crew Chief and production team, while maintaining clean and organized vehicles, equipment, and facilities. Ensure all customer needs are met and jobs are completed to SERVPRO® standards. **Key Responsibilities & Expectations** **1. Executive – Customer Satisfaction** - Notify Crew Chief of any customer needs or concerns. - Communicate effectively to ensure customer satisfaction. - Report any service complaints promptly. **2. Production – Jobsite Execution & Support** **a. Emergency Response** - Adhere to 1-4-8 job response protocols. - Be available for emergency service responses. **b. Production Tasks** - Follow SERVPRO® guidelines and Crew Chief instructions. - Inventory and load equipment and supplies before jobs. - Set up staging areas and equipment at job sites. - Prepare job site rooms for cleaning. - Assist Crew Chief and team with tasks as needed. - Perform thorough cleanup at end of day or job. **c. Clean & Respectful Jobsite** - Leave job sites clean and orderly. - Show respect for customer property. **d. Uniform & Professionalism** - Follow SERVPRO® uniform policy. **e. Training & Development** - Participate in training regularly. - Complete ECTP and pursue IICRC certifications. - Read MSDS and equipment manuals for safety and usage. - Learn to properly operate all tools and equipment. **3. Human Resources – Communication** - Ensure clear, two-way communication with team members. - Communicate honestly, timely, and respectfully to support team effectiveness. **4. Production – Maintenance & Equipment Care** **a. Vehicle & Equipment** - Keep vehicles and equipment clean and organized. - Disinfect and inspect equipment regularly. - Complete vehicle/equipment maintenance checklists as assigned. **b. Facilities** - Help maintain cleanliness of warehouse, office, and grounds. **5. Executive – Safety & Risk Management** - Attend safety training sessions. - Follow SERVPRO® safety policies at job sites, in the office, and in transit. - Use all equipment and PPE properly. - Maintain clean and safe workspaces. - Report injuries or hazards immediately. - Follow SERVPRO® crew rules at all times. **6. Additional Duties** - Take ownership of your role and responsibilities. - Look for ways to improve efficiency. - Complete additional tasks as assigned by management. Compensation: $20.00 - $23.00 per hour ## Picture yourself here fulfilling your potential. At SERVPRO^®^, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^®^ career opportunities near you is easy! We look forward to hearing from you. *All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.*