Registered Nurse - Transfer Center FMOL St Dominic Weekend Nights

The Transfer Center RN will coordinate the safe and efficient transfer of patients with emergent or urgent medical needs in or out of the Franciscan Missionaries of Our Lady Health System (FMOLHS). This role requires strong clinical knowledge of pediatric and adult medical conditions, and the ability to assess and prioritize care based on the severity of illness or injury. The electronic medical record (EMR) is utilized to coordinate, document, communicate, and report each transfer request to providers, clinical staff, admissions, and house managers. Will serve as a resource for receiving facilities for compliance with transfer center guidelines. All Transfer Center communications and functions will follow EMTALA guidelines and patient throughput. The Transfer Center RN will coordinate the safe and efficient transfer of patients with emergent or urgent medical needs in or out of the Franciscan Missionaries of Our Lady Health System (FMOLHS). This role requires strong clinical knowledge of pediatric and adult medical conditions, and the ability to assess and prioritize care based on the severity of illness or injury. The electronic medical record (EMR) is utilized to coordinate, document, communicate, and report each transfer request to providers, clinical staff, admissions, and house managers. Will serve as a resource for receiving facilities for compliance with transfer center guidelines. All Transfer Center communications and functions will follow EMTALA guidelines and patient throughput. ### Responsibilities 1. **Coordinates and Manages Patient Transfer Requests** Expedites and coordinates all internal and external transfers to and from an FMOLHS facility. Coordinates transfer activities between a FMOLHS receiving physician, transferring physician and clinical and clerical FMOLHS departments. Maintain awareness of services and capabilities of all FMOLHS and non-FMOLHS facilities in support of the outreach efforts of the Transfer Center. Demonstrate time management skills, the ability to manage frequent interruptions, and able to quickly switch tasks with minimal delays in workflow. Facilitate communication and collaboration between hospitals, providers, other Transfer Centers, and transport teams to ensure smooth transitions between healthcare teams and facilities. Maintains familiarity with internal systems available and necessary in the performance of the job. Knowledge of multiple communications methods utilized by the department. Responsible for meeting departmental benchmarks related to call handling and transferring. **2. Maintain Transfer Center Documentation and Compliance** Correctly and accurately document all transfers and supporting information into the department database. Efficiently and accurately transcribe interactions on all calls and provide this information to relevant stakeholders such as physicians, Emergency Departments, external transfer centers, or hospital units. Import medical records and imaging from referring facilities to the EMR and provide medical records for transfers out to non-FMOLHS facilities. Comply with and maintain knowledge of regulatory and FMOLHS policy standards, including EMTALA and quality initiatives, while adapting processes to ensure compliance. **3. Customer Service** a. Ensure appropriate escalation of issues and problems as determined by departmental protocols. b. Ability to provide superior customer service to facilitate positive patient experiences. c. Build and maintain collaborative relationships with hospital staff, nursing units, and external healthcare providers to support quality patient care. d. Quickly address and resolve any issues that arise during the transfer process. e. Ensure appropriate escalation of issues and problems as determined by departmental protocols. f. Serves the organization with honesty and integrity by complying with all organizational and departmental policies and procedures. **4. Patient Assessment and Triage** a. Demonstrate proficient kn…