Manager of Care Management, Health Homes (NY / Hybrid)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Manager of Health Home Care Management for our Care Management team! Department & Position Overview: The Manager of Care Management will assist with building a Health Home Care Management Program from the ground up by maintaining relationships with Health Home Leads; screening patients for the program, enrolling patients in the program; onboarding, training, and supervising a team; reviewing billing, and ensuring NY State and lead Health Home compliance regulations are upheld. Every Day You Will: Collaborate with the VP of Operations and Team Lead to continue building the care management program Develop workflows and processes to operationalize all policies & procedures Build a team of care management staff, including interviewing, hiring, training, planning and assigning work, and providing performance feedback Review assessments and uphold care management policies and procedures, ensuring all care management staff are appropriately documenting all encounters, assessments, care plans and other Health Home requirements Work with the VP of Operations and Health Home leads to establish and achieve quality improvement, quality assurance, and compliance goals and targets Ensure compliance with all Health Home standards and regulations, including chart audits, training and re-training with staff, and working with Health Home leads to address any issues Provide guidance to care management staff on crisis intervention, including ensuring proper incident reporting Provide case coverage and de-escalation as needed, especially during staffing gaps Provide guidance during patient crisis situations, monitor and track these incidents, and ensure proper incident reporting takes place Continuously conduct qualitative audits of all documented patient and collateral interactions, including phone calls, SMSs, emails, in-person visits, virtual visits, etc. Conduct ongoing chart audits in Care Management platform to ensure all patient charts are in compliance with Health Home NYS and lead Health Home regulations Review and sign off on patient assessments within Uniform Assessment System for New York (UAS-NY) Ideal Candidate Will Possess: Master's Degree or a Professional Occupational and Healthcare License such as a Registered Nurse License LMSW or MSW with prior management experience in a behavioral or healthcare setting Care management experience with at least 3 years of strong supervisory experience in the Health Homes field Ability to travel in the field to accompany patients to appointments and meet patients in person while providing coverage, if needed Ability to travel in the field when needed in escalated situations Strong working knowledge of local community resources Demonstrated ability to work with data reporting, documentation, compliance, and outcomes Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations Able to express empathy and compassion for the underserved Experience navigating several data management systems, such as Netsmart, Foothold, and Salesforce Demonstrated ability to work with data reporting, documentation, compliance, and outcomes Strong communication and assessment skills; the ability to re…