R&D- Quality Program Manager

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships. ### Responsibilities **OEM / GI Customer Leadership** - Leads global quality and technical program execution for strategic Global OEM GI Customers (Kubota, John Deere, CAT, etc) - Partner closely with Commercial and Marketing teams to translate customer needs into clear, executable technical requirements. - Connects customer requirements, R&D, manufacturing, and quality systems - Owns resolution of complex, multi-site quality and technical issues - Drives global alignment, prioritization, project execution, and customer satisfaction at scale - Serve as the primary technical and quality interface for strategic OEM customers **Global Program Leadership** - Translate customer requirements into clear, executable technical and quality plans - Lead customer-facing reviews, including qualification, complaint resolution, and continuous improvement initiatives - Lead complex, multi-region project portfolios (innovation, qualification, scale-up, MOB) - Establish governance, scope, milestones, risk management, and resource alignment globally - Provide executive-level visibility and decision support for the portfolio **Cross Functional Execution** - Cross functional responsibility to lead teams including R&D, Quality, Manufacturing, Supply Chain, Regulatory - Key customer and internal contact for OEM programs and meetings. Includes High Impact leaders, Quarterly Customer Continuous Improvement meetings, etc. - Perform effective data analysis to support complex investigations. Data analysis must be presented in a way that all can interpret it easily to drive to the correct conclusion. - Develop Technical or Customer facing standard operating procedures and provide training to site personnel to ensure procedures are followed. - Create/maintain monthly reports to track and improve metrics related to servicing Global accounts, trial success rate, project turn times, complaint cycle time, etc - Utilizes customer data and helps them analyze and solve complex customer line problems as requested. ### Qualifications BASIC QUALIFICATIONS • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g., OPT, CPT, H1B, EB-1,etc.) • Bachelor’s degree in a Science, Technology, Engineering or Math field. • Must be at least 18 years of age. • Must have at least 11 - 15 years of experience in coatings products development, Operations, Quality, Technical, Marketing, or Sales • Flexible work schedule to adapt prioritization changes and needs • Strong written and verbal communication skills • Demonstrated ability to lead a cross functional team to a successful outcome • Strong presentations skills • Program knowledge of Microsoft Excel, Word, and Access, Minitab • Demonstrated success in leading Root Cause investigations and analysis tools • Previous direct customer interaction • Six Sigma Green Belt • Knowledge of more complex problem solving and error proofing skills • Must be able, with or without reasonable accommodation, to determine the difference between colors so you can correctly tint paint to the colors desired by customers. PREFERRED QUALIFICATIONS • Majors in Chemistry, Engineering or a related field TRAVEL REQUIREMENTS: 30% Domestic and International This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H-1B visa. ### About the Company At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative sol…