Project Manager

**Briefly About Symetri:** Symetri combines technology and business process consulting to help firms successfully plan, design, build and operate land and buildings. With Symetri, you are part of a company that is delivering solutions to improve the entire project delivery process, from planning and design, to construction and operations & maintenance. In other words, you're joining a team that is dedicated to helping our clients leverage technology in innovative ways to build a better world. *This is a fully remote position.* **ROLE:** Project Manager As Project Manager you will oversee recurring monthly consulting services, providing ongoing client engagement and predictable service delivery. You will manage scope, monthly workloads, and resource assignments while maintaining strong customer relationships. Your responsibilities include leading recurring check-ins, ensuring consistent delivery quality, managing financial performance (burn rate & forecasting) and proactively addressing risks impacting long-term client satisfaction. **RESPONSIBILITIES:** Project Managers manage ongoing client relationships tied to subscription-like or recurring services. Focus is on consistency, predictable delivery, satisfaction, and incremental account growth & expansion. Client Engagement & Relationship Management - Serve as the primary day-to-day contact for clients receiving recurring services - Host monthly/biweekly check-ins, reviewing utilization, value, and upcoming priorities Service Delivery Management - Plan monthly service allocations and ensure delivery teams are aligned with expected efforts - Maintain engagement calendars and ensure recurring deliverables are met on time Scope & Backlog Management - Maintain and validate a service backlog aligned to the service package or statement of work - Manage change requests when priorities or workload exceed the contracted scope Team Coordination - Assign tasks to consultants and specialists, ensuring workload balance - Oversee quality control on deliverables and consistency of service across months Financial Management - Monitor hours/burn rate against contracted monthly allocations - Provide revenue forecasts for recurring services, identify opportunities for expansion or contract renewal - Support monthly invoicing accuracy (planned vs actual) Risk & Issue Management - Identify trends that may jeopardize renewal or satisfaction (Scope creep, low engagement, budget risks) - Facilitate issue resolution and escalate complex blockers to PMO leadership Performance Reporting - Deliver recurring performance reports & value summaries to Service Leaders - Track KPIs such as utilization, delivery quality, and retention metrics Proposal Oversight - Compile strategic proposals that meet client expectations - Coordinate responsible parties for scope input - Ensure measurable outcomes are identified and outlined in scope Internal Collaboration & Updates **Requirements:** - Project Management Professional (PMP) Certification, preferred - 3 or more years of project management experience - AECO/Manufacturing Industry Experience Preferred - Autodesk Application knowledge Preferred - 3 or more years using project management software preference - Bachelor's degree or equivalent experience. - Valid driver's license and clean driving record. **We're also looking for:** - Confidence in taking full responsibility for large-scale projects - General knowledge of manufacturing business systems and/or processes (CRM, ERP, PDM, PLM, and CAD) - Strong interpersonal, written and verbal communication skills. - Detail oriented with strong organization skills. - Pro-active/self-motivated. - Ability to work effectively both independently and as a member of a team. **EMPLOYEE BENEFITS** - Generous and flexible time off (FTO), plus eight paid holidays - Company-sponsored benefits include: - Group health insurance with nominal employee contribution - Employer-paid short- and long-term disability coverage - Access to optio…