Project Coordinator

**Who We’re Hiring:** RVA Graphics & Wraps is searching for an outgoing and detail-oriented Project Coordinator to join our team! The Project Coordinator is responsible for the clear and efficient communication between RVA Graphics & Wraps and our customer base in order to ensure customers receive the highest quality of service possible. This includes managing calls, analyzing customer accounts, scheduling, creating estimates, and making decisions independently while maintaining a positive customer service mentality. The ideal candidate has familiarity with vehicles and the ability to distinguish between different vehicle classes and how graphics apply to each. **Who We Are:** Get set for an amazing journey with RVA Graphics & Wraps! We’re experts at crafting custom vehicle wraps, eye-catching signs, banners, stickers, and digital prints that pop. Our team is a dynamic mix of artists, entrepreneurs, and car enthusiasts, all driven by our passion for creating cutting-edge designs and top-quality signage for businesses. Our guiding principles are Humility, Integrity, and Respect, leading us through the ever-changing world of creativity. We’re on the lookout for talented, hardworking individuals to help us not just meet but exceed our clients’ expectations. **What You’ll Do:** - Operate a multi-line phone system and online messaging system in order to communicate with customers regarding job orders and needs. - Work with customers to understand their needs and formulate quotes for projects. - Create estimates based on customer specifications. - Maintain a "Big Picture" view of service availability and pricing in order to clearly express information to our customer. - Travel with Managers and Wrap Technicians as needed to assist on installation of completed projects. - Continually exhibit a positive, customer service mentality. - Remain up to date on internal responsibilities to ensure inquiries are forwarded appropriately avoiding unnecessary line transfers. - Bring a customer service-first mentality to every interaction. **What You’ll Bring:** - High school diploma or equivalent is required. - Must be at least 18 years old. - Vehicle & Equipment familiarity is required - This role requires a practical understanding of vehicle sizing, proportions, and types. - Real-World Vehicle Awareness - Our work lives on vehicles and equipment – not just screens. A strong candidate has a natural feel for vehicle sizes, layouts, and real-world application. - Strong spatial awareness and measurement skills to ensure accurate estimates. - Must be able to manage a fast-paced work environment and complete tasks in a timely manner. - Must have a high attention to detail and ability to remain organized. - Ability to multi-task, manage multiple projects and target dates, and juggle multiple priorities. - Internally motivated to exceed daily expectations from Customers and the Company. - Desire to receive additional training/education when opportunities arise. **What We Offer:** RVA Graphics & Wraps offers a wide range of employee benefits, including: - A welcoming, family-oriented work environment that supports work/life balance. - 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income. - Medical insurance with three plan choices, including Health Savings Account options. - Dental insurance with two plan choices. - Vision insurance coverage. - Flexible spending account. - Tuition reimbursement. - Access to apprenticeship training programs. - Scholarship opportunities for you and your family. - Paths for cross-training and career advancement. - Paid vacation and PTO that accrues from day one. - Employee Assistance Program for support when needed. Not everyone may fulfill all the requirements listed here. If you possess the necessary skills but are unsure about your background, please don’t hesitate to apply. We welcome your application and are eager to explore the opportunity with you. We’re constantly s…